Offer summary
Qualifications:
Excellent communication skills in French and English, Technical interest in UX/UI and SaaS, Experience with ticketing tools, preferably Zoho Desk, Familiarity with digital tools like WordPress and Team management software, Calm and understanding demeanor towards clients.
Key responsabilities:
- Maximize client satisfaction through technical support
- Collaborate with Product and Customer Success teams
- Manage product knowledge resources and documentation
- Conduct QA testing and provide feedback on platform updates
- Identify training needs and opportunities for improvement