(USA) Director, UX Design - Experience Platforms – People Product & Design 

Director, UX Design - Experience Platforms – People Product & Design  

About the Team  

Walmart’s People Product & Design organization is focused on transforming the associate experience through consumer-grade AI-driven digital experiences. Our mission is to activate Walmart’s people-led and tech-powered strategy by building people experiences that serve 2.1 million associates across Walmart US, Sam’s Club, Walmart International and Campus. Our portfolio spans all aspects of the associate journey, including talent acquisition, talent management, workforce planning, learning, benefits, compensation, associate listening, time and attendance, core HR, payroll and more. We are the team behind some of Walmart’s most innovative associate-centric tools, including Me@Campus, Me@SamsClub and My Assistant. We proudly serve as a key driver of innovation within Walmart's Global People organization, reporting through Walmart’s Chief People Officer. 

Here, you'll have the opportunity to bring your ideas to life, work on 0->1 digital experiences and make a lasting impact on the associate experience. Innovation is ingrained in our culture, fostering out-of-the-box thinking, creative problem-solving, and a willingness to challenge norms. Our team values open communication, respect, associate-centricity, and strategic thinking that’s anchored on driving outcomes for our business and 2.1 million associates across the globe. We are reimagining the future of HR, leveraging AI to empower associates, making the complex simple, and enabling the Global People organization’s boldest digital ambitions. 

The  Director, Experience Platforms role at Walmart is a critical strategic role. This leader will be part of creating the comprehensive enterprise-wide design strategy to grow and evolve our digital people experiences. In addition to being a thought partner to our business, engineering, and product partners, this leader will help set the standards for consumer grade tools, and experiences for our associates across campus and field populations. This role includes leadership, hands-on design and design direction, and growth of a team of designers in this area. 

In this role, you will employ your depth of knowledge designing enterprise software and services to make the complex simple, clear, and trusted. With your strong and growing team of world-class designers, you’ll test your excellent interaction designs with real-world end users to learn and iterate better. 

You’ll bring your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the wider team. While working with partners to determine a shared plan forward that balances business and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team.  

By innovating on the world’s biggest stage, you will have the chance to shape the future of the associate experience at the Fortune #1 company. If you are motivated by complex, purposeful challenges, being  Director, Experience Platforms , at Walmart could be the fit you’ve been looking for.   

You’ll sweep us off our feet if you have...  

• Expertise in design systems, information architecture, content design, AI integration, and art direction. 

• Strong collaboration skills, with a demonstrated ability to work cross-functionally with product, engineering, and business stakeholders. 

• Excellent communication and storytelling skills, with experience presenting to executive leadership. 

• Skilled at using data and user feedback to guide design decisions and improve outcomes. 

• Track record of shipping high-impact, high-visibility products in a fast-moving and changing environment – one that celebrates experimentation, iteration, and shipping 

• Ability to define and advocate for a design vision and follow through with a plan on how to deliver against it 

• A strong strategic mindset and a systems thinking approach 

• Been a skilled change maker who is not afraid to think big and challenge the status quo 

• Thorough experience with business requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping  

• Champion of a design philosophy that is inclusive of all people 

You’ll make an impact by:  

• Leading the design of a cohesive, enterprise-wide application platform, focusing on navigation, shared experiences, AI tools, and design standards. Balance hands-on design with strategic direction. 

• Acting as a thought leader and key partner to business, product, and engineering teams, ensuring alignment between design strategy and business objectives. 

• Building and nurture a team of world-class designers, driving continuous improvement in design craft, process, and outcomes. 

• Establishing and maintain design standards for consistency across all digital touchpoints, ensuring a high bar for quality and user experience. 

• Leading user research, usability testing, and data analysis to inform design decisions and drive iteration toward optimized solutions. 

• Defining the visual direction and interaction patterns across the platform, ensuring pixel-perfect execution while adhering to accessibility and usability best practices. 

• Driving innovation by integrating AI-powered tools and personalization into the platform to enhance user experience and efficiency. 

• Present your design vision and product rationale to stakeholders with compelling storytelling, clearly articulating the impact on both the user and business. 

Minimum Qualifications  

• Bachelor’s degree in UX Design, Business, Communications, Fine Arts, or related field and 10+ years of experience in Product Design or related field. 3+ years of experience building and leading high performing teams. 3+ years of experience leading cross-functional teams.  

Perks and Benefits  

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.  

Equal Opportunity Employer  

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.