Distinguished, UX Designer, Operations - People Experience Design

Distinguished Designer, Operations – People Product & Design  

About the Team  

Walmart’s People Product & Design organization is focused on transforming the associate experience through consumer-grade AI-driven digital experiences. Our mission is to activate Walmart’s people-led and tech-powered strategy by building people experiences that serve 2.1 million associates across Walmart US, Sam’s Club, Walmart International and Campus. Our portfolio spans all aspects of the associate journey, including talent acquisition, talent management, workforce planning, learning, benefits, compensation, associate listening, time and attendance, core HR, payroll and more. We are the team behind some of Walmart’s most innovative associate-centric tools, including Me@Campus, Me@SamsClub and My Assistant. We proudly serve as a key driver of innovation within Walmart's Global People organization, reporting through Walmart’s Chief People Officer. 

Here, you'll have the opportunity to bring your ideas to life, work on 0->1 digital experiences and make a lasting impact on the associate experience. Innovation is ingrained in our culture, fostering out-of-the-box thinking, creative problem-solving, and a willingness to challenge norms. Our team values open communication, respect, associate-centricity, and strategic thinking that’s anchored on driving outcomes for our business and 2.1 million associates across the globe. We are reimagining the future of HR, leveraging AI to empower associates, making the complex simple, and enabling the Global People organization’s boldest digital ambitions. 

The Distinguished Designer, Operations role at Walmart is a pivotal leadership position that will drive the operational framework for our enterprise-wide design strategy, ensuring the seamless delivery of digital people experiences across the organization. This leader will play a key role in establishing and scaling operational standards, workflows, and processes that empower designers to create consumer-grade tools and experiences for our associates across both campus and field populations. 

As a strategic partner to business, engineering, and product teams, you will streamline design operations to support efficient collaboration and execution. This role focuses on creating the infrastructure that supports the design team, including resource management, process optimization, and cross-functional alignment, enabling the team to focus on delivering innovative, user-centered solutions. You will help define metrics for success and lead operational improvements that ensure design quality, consistency, and efficiency. 

In this role, your operational expertise will guide the growth and development of a world-class design team, empowering them with the tools, processes, and environments they need to thrive. You'll foster collaboration between design, product, business, and technology teams, ensuring that the design work aligns with business objectives and user needs, all while maintaining high standards for execution. 

By advancing operational excellence at Walmart, you’ll be positioned to influence the future of associate experience on a massive scale. If you're driven by complex challenges and motivated to streamline design processes at the world’s largest retailer, the Distinguished Designer, Operations role could be the perfect opportunity for you. 

You’ll sweep us off our feet if you have...  

• Deep expertise in design operations, including resource management, process optimization, and workflow standardization to support scalable design execution. 

• Proven ability to build and manage design systems, ensuring consistency across platforms and streamlining design processes. 

• Strong collaboration and leadership skills, with a track record of aligning design teams with cross-functional partners, including product, engineering, and business stakeholders. 

• Demonstrated experience in operationalizing design strategies, with a focus on improving efficiency, speed, and quality of design outcomes. 

• Excellent communication and storytelling abilities, with experience presenting operational frameworks and strategies to executive leadership. 

• Data-driven approach to improving design team performance, using metrics and feedback to inform process improvements and resource allocation. 

• Track record of delivering high-quality, high-impact design solutions within complex, fast-paced environments while maintaining operational clarity. 

• Strategic mindset with a focus on systems thinking, able to optimize both design outputs and the processes that enable them. 

• Experience in leading change management initiatives that support design team growth, operational scalability, and continuous improvement. 

• Commitment to fostering an inclusive, collaborative culture that champions diverse perspectives and enables the design team to thrive. 

You’ll make an impact by:  

• Drive the operational strategy for the UX design organization, developing and implementing processes, tools, and frameworks that enable the design team to execute efficiently and at scale, in alignment with the Group Director, UX's vision. 

• Act as a trusted operational leader, supporting the Group Director, UX in strategic planning, prioritization, and aligning design initiatives with broader business and design objectives. 

• Oversee the optimization of design workflows, ensuring cross-functional alignment between design, product, engineering, and business teams to deliver high-quality outcomes efficiently. 

• Lead resource planning, team development, and allocation efforts to ensure the design team is well-supported, equipped, and positioned to meet current and future demands. 

• Establish and maintain operational metrics and reporting structures that track design team performance, while identifying opportunities for continuous improvement and operational efficiency. 

• Ensure consistency in design delivery by managing design standards, governance, and documentation across the UX team, fostering alignment and quality across digital touchpoints. 

• Foster a culture of collaboration, experimentation, and growth within the design team, promoting best practices in design operations and advocating for process enhancements. 

•  Support the Group Director, UX in stakeholder communication, preparing compelling presentations and reports that articulate design strategies, roadmaps, and their impact on business goals. 

Minimum Qualifications  

• Bachelor’s degree in UX Design, Business, Communications, Fine Arts, or related field and 10+ years of experience in Product Design or related field. 3+ years of experience building and leading high performing teams. 3+ years of experience leading cross-functional teams.  

Perks and Benefits  

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.  

Equal Opportunity Employer  

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.