General Manager, Operations

About Sound: 

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe. 

Sound Physicians offers a competitive benefits package inclusive of the items below, and more: 

• Medical insurance, Dental insurance, and Vision insurance 
• Health care and dependent care flexible spending account 
• 401(k) retirement savings plan with a company match 
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year   

About the Role:

The General Manager, Operations supports the Chief Executive Officer, Hospital Medicine (“CEO,HM”) and Chief Operating Office (“COO”)in managing hospital medicine (“HM”) and operations, cross-enterprise initiatives, and projects as assigned by the CEO,HM and COO. The primary function of this role is to multiply the effectiveness of the CEO,HM and COO, by proxying for the leader in relation to HM projects,, and the implementation of strategic planning processes. This position has a visible presence throughout the specialty and work progress relies on this person’s ability to establish professional relationships with regional leaders, Sound functional leaders, as well as hospital and health system C-suite executives and their support personnel.

The Details:  This is a remote opportunity with requirements of quarterly travel (3-5 trips per year) and availability after hours by cell/text.

In this role, you will be responsible for:  

• Implementing strategic planning processes, organizing tasks as well as parties responsible (often, this role may be the party solely responsible), tracking deadlines as well as parties responsible for completing components, providing reminders to responsible parties, and reporting progress updates to the CEO,HM & COO.
• Building logical and effective dashboards, pivot tables, performance metrics (including KPIs), as well as clinical reports, as requested
• Data Ownership, including the maintenance and integrity of regional data resources in Salesforce and SharePoint.
• Independently gathering material and data points from various sources to create first drafts of presentations, documents, and strategy portfolios, ensuring the materials are aligned with Sound’s marketing brand
• Analyzing regional reporting, identifying concerning trends. Participate in the development and implementation of corrective action plans.  Collaborate with our performance management group and regional leadership team to collect data monthly to support driving improvements in clinical performance.
• Identifying areas where HM operations may be improved and draft proposed solutions for the CEO,HM & COO to consider for implementation
• Monitoring the G&A budget, tracking budget allocations, spend, reallocations, solicit approvals, and work with the Director of Finance to ensure accuracy of budget assumptions
• Partnering with Leadership to ensure completion of annual education requirements

What we are looking for:  A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: 

Values:

• Self-Starter:Demonstrates the ability to jump in and start a task or project with limited direction
• Intellectually curious:Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
• Resourceful:Proactive willingness to utilize available information and tools to figure things out
• Relationship Building and Maintenance:The ability to create and nourish healthy, strong relationships, as the face of Sound
• Teamwork:Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Communication:The ability to speak, write, and listen clearly and consistently
• Strategic thinker:Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Customer Focused:Puts customer (internal and external) needs first and makes customers their top priority
• Work Ethic:Dedication to getting the job done well and on time regardless of circumstances

Knowledge: 

• Bachelor’s degree required, preferably in Business or Finance or equivalent experience  
• Working knowledge of business operations, data informatics, basic accounting, and quality measures
• Excellent interpersonal and communication skills - ability to work across the organization at all levels with Administrative/Executive Assistants, Managers, Directors, and VPs level colleagues as peers; ability to “push” for results without alienating colleagues
• Expert level skills with Microsoft Office Suite, including Project, Excel and PowerPoint

Experience: 

• 5+ years of experience leading collaborative projects with stakeholders in multiple departments
• 5+ years’ experience in operational management, managing multi-site operations
• Experience in project management processes; knowledge of project management software tools, templates, and management techniques

Pay Range: $99,000-$125,000 annually.  In addition, managers are eligible for a bonus opportunity.  Exact pay will be determined based on candidate experience, and geographical location.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.