Technical Solutions Consultant

The Company

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions.

Position Description

Softdocs is looking for a technology and client-oriented professional who is passionate about software implementation and revolutionizing the education sector.

The mission of the Professional Services Team is to provide a superior client onboarding experience that builds a solid foundation for adoption of our products across their academic institution. Technical Solutions Consultants are a key part of the implementation project team, which delivers Softdocs's Etrieve software to new clients and provides software consulting services. Technical Solutions Consultants will own all the technical components of new deployments, such as software installation, integration connections and data migration.

The role reports to the Manager of Professional Services.

To gain a full perspective on our professional services offerings, please visit our Services Page.

Position Responsibilities

• Makes clients wildly successful through their onboarding to Softdocs’s Etrieve
• Partners with Project Manager to ensure satisfactory client communication and understanding of project deliverables and deadlines
• Partners with Business Solution Consultants on the business-oriented processes of new deployments, sharing the technical components of new deployments with them
• Works across multiple projects and project teams simultaneously to anticipate and manage changes in projects
• Takes ownership of the technical components of new deployments
• Delivers a superior client onboarding experience by walking the client through any technical requirements that will be owned from the client side
• Ensures each client successfully achieves their desired outcomes from using our products and services by collecting information we need to provision their Etrieve environment and make it available, ready to integrate with other systems
• Executes data migration when a new client is transitioning from a previous imaging software to Softdocs’s Etrieve (i.e., data mapping, data translation, data imports)

The Ideal Candidate

Technical Skills

• Experience and knowledge with SQL
• Experience and knowledge with PowerShell and other scripting languages

Hard Skills

• Experience working in software and enterprise level software

Soft Skills

• Continuous Learner – proactive in learning new features and other product platforms, displaying your curiosity along the way
• Collaborative – contributes to success and growth of the team and self
• Client Oriented – does right by the client; challenging our team to make sure we are doing right by the client
• Resourcefulness – takes initiative to research information before asking for assistance
• Detail Oriented – executes tasks in a methodical way to meet deliverables on time and anticipates risks to clients’ software implementations
• Analytical – strong problem-solving skills, with the ability to logically problem-solve on the fly
• Creative / Innovative – thinks outside the box; inspired to put your touch on the work
• Challenge the Status Quo – questions how and why work is done to understand and identify opportunities to improve
• Work Ethic – possesses an infectious motivation to deliver work, default to get things done and work smart

What We Look For

• Passion & Grit – we look for individuals who are passionate about software implementation and revolutionizing the education sector, who are willing to dig in and learn from day one
• Resourcefulness – our culture offers a lot of autonomy. We admire individuals who take ownership of initiatives and drive them to successful outcomes - without a lot of oversight
• Team Minded – do right by people. It is about what is best, not who is right. Teach what you know
• Client Minded – do right by the client– ability to listen and hear what the customer is saying and not saying to deliver a superior client onboarding experience

Bonus If You Have

• Database knowledge and migration experience
• Experience administering enterprise content management software

Required Education and Experience

• Associates or Bachelor's degree in a technology, engineering or related field is preferred or two or more years of equivalent work experience
• Base level knowledge of installing, managing, configuring and troubleshooting Microsoft Windows Server and SQL Server

What We Offer

• Remote Position – this role is 100% remote!
• Direct Access to our CEO – direct access to ask our CEO anything starting day 1!
• Benefits- Medical (PPO & HDHP w/ HSA options), Dental, Vision, 401K, Disability Insurance, $15,000 Life Insurance, flexible PTO, 13 Holidays, paid Parental Leave
• Remote Work Office Set Up – we give you a stipend to purchase the laptop you’d like and supporting equipment you need to do your best work!
• Flexibility – set your work hours while cognizant of work priorities, and being available for clients is critical
• Professional Development – you will develop your skillsets within and outside the role and have opportunities to excel professionally and personally
• Mentorship – direct access to collaborate and learn from senior leaders within and outside your team. Collaboration drives innovation
• People First Company & Team Culture – we want you to bring your professional and personal skills through our virtual doors and we champion having quality time with your family (however you define family). Authenticity is one of our core values!
• Retention Record – the average number of years an employee stays at Softdocs is 5 to 8 years with employees who have been at the company for 10+ years
• Inclusivity – we are conscious of and continuously strive to be proactive in improving how we are creating an equitable and inclusive environment through initiatives such as our Culture Club, company OKRs, and monthly company meetings

Working Conditions

• Duties may require the employee to carry a cell phone outside of normal business hours

Applicants must be legally authorized to work in the United States. Final offers of employment are contingent upon the successful completion of a background check.