Offer summary

Qualifications:

Minimum 1 year of EDI experience, Strong problem-solving skills, Excellent communication skills, Ability to work in fast-paced environment, Remote work capability with internet access.

Key responsabilities:

Lead clients through EDI implementation processes

Troubleshoot issues and provide root cause analysis

Build strong relationships with stakeholders

Analyze trends and recommend process improvements

Serve as point of escalation for complex issues

Founded in 1909, Mutual of Omaha is a highly-rated, Fortune 300 organization offering a variety of insurance and financial products for individuals, businesses and groups throughout the United States. As a mutual company, Mutual of Omaha is owned by its policyholders and committed to providing outstanding service to its customers. For more information about Mutual of Omaha, visit www.mutualofomaha.com. Mission: Our mission we help our customers protect what they care about and achieve their financial goals. Vision: For every customer a financial future imagined, planned, and secured. Values: 1. We exist for our customers 2. We act with integrity 3. We are innovative 4. We are accountable for results 5. Together we achieve greatness. Registered Representatives offer securities through Mutual of Omaha Investor Services, Inc., FINRA (www.finra.org)/ SIPC (www.sipc.org). Investment Advisor Representatives offer advisory services through Mutual of Omaha Investor Services, Inc. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business. Home Office Address: 3300 Mutual of Omaha Plaza, Omaha, NE 68175. The third-party comments displayed are not verified, may not be accurate and are not necessarily representative of our client experiences. Any links to third-party websites and resources are provided solely as a convenience to you and not as an endorsement of the content. We make no representations or warranties as to the accuracy, timeliness, suitability, completeness, or relevance of any information prepared by any unaffiliated third party. Insurance products and services are offered by Mutual of Omaha Insurance Company or one of its affiliates. Mutual of Omaha Insurance Company is licensed nationwide. Each underwriting company is responsible for its own contractual and financial obligations.

Job description

Start Date: 12/2/24
Training: 8 weeks, 8:30am-5:00pm CST

As an EDI Account Consultant, you’ll play a key role in supporting our EDI processes, troubleshooting issues, and building strong relationships with internal and external partners, including third-party administrators and sales teams. This role is part account executive, part technical expert, with a focus on identifying trends, solving root causes, and improving processes.

WHAT WE CAN OFFER YOU:

Hourly Wage: $26.00 - $28.00, plus annual bonus opportunity.
Remote opportunity.
Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
Regular associates working 40 hours a week can earn up to 15 days of vacation each year.

WHAT YOU'LL DO:

Lead clients through EDI processes, from business needs to testing and feedback, ensuring smooth implementation.
Troubleshoot issues, provide root cause analysis, and set up meetings to resolve complex customer service matters.
Build strong relationships with stakeholders by providing excellent service and support.
Analyze and identify trends in EDI processes, recommending improvements and working with relevant teams to drive change.
Serve as a point of escalation for complex issues and support team training and development.

WHAT YOU’LL BRING:

Minimum 1 year of experience with EDI processes and customer service.
Strong problem-solving skills with a desire to get into the details of issues and resolve them.
Excellent communication skills and ability to build relationships with internal and external stakeholders.
Ability to work in a fast-paced environment and handle changing priorities.
Team player with a passion for collaboration and continuous improvement.
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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