Who We Are:
The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy.
Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.
Summary:
This role is responsible for managing the development process of high-quality learning products; project management; training and management of Subject Matter Expert (SME) workflows; management of all content assets for assigned projects; and contributing to on-time delivery of products.
Essential Duties and Responsibilities:
- Support the day-to-day development of content assets for a given project with SMEs, authors, and other contributors with a focus on innovation and quality.
- Content assets include narrative text, cases, labs, simulations, assessment, interactives, video development, and instructional resources.
- Hire and train third-party resources to create and finalize content assets.
- Ensures on-time delivery of all content assets needed for assigned learning products.
- Work with the Content Development team and contribute to the course design process that defines the user stories, audience needs, and technical learning outcomes.
- Ensure content assets are authored consistently according to CompTIA guidelines, publishing processes, and best practice workflows for product delivery.
- Careful management, categorization, and tagging of all assets with appropriate metadata.
- Intimate understanding of how assets operate within the learning platform.
- Proofread, edit, and perform quality control reviews of learning content.
- Support the continued quality and technical accuracy of content assets, including responding to support tickets related to assigned products.
- Assist the team in preparing or handling common administrative tasks such as processing invoices and drafting contracts.
- Ensure and enforce style guidelines for all content asset types standard rules for grammar, spelling, punctuation, consistency, style, and clarity.
Key Performance Metrics:
- Ensure content meets quality standards and is the appropriate scope for the desired audience.
- Implement initiatives that reduce development time.
- Deliver course content on time and within budget.
Skills and Qualifications:
- Project Management experience in IT, publishing, or related field.
- Comfortable leading virtual training sessions with third-party vendors or individual contributors.
- Knowledge of best practice learning and development methods.
- Attention to Detail.
- Collaborating with Others.
- Familiarity with software platforms including Content Management Systems (CMS) and learning delivery platforms.
- Experience with working with and managing contributors for on-time delivery and quality control.
- Proven experience managing deadlines.
- Passion for education and learning.
Education and/or Experience:
- Degree preferred but not required for the role
- 3+ years of direct experience in related field
Why Join Us:
We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today.
Our team works hard and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including:
- Health, Dental, and Vision Insurance & FSA/HSA Plans
- Unlimited PTO & 15 Paid Holidays
- Flexible Schedules & Summer Hours
- 12 weeks of Paid Parental Leave
- Fitness Stipend
- Sponsored Costco Membership
- 401K Retirement Plan with 6% company match
- Spot Bonuses for going above & beyond
- Student Loan Repayment
CompTIA seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
