Offer summary
Qualifications:
Over 8 years of infrastructure/application support experience., Understanding of firewalls, VPNs, proxies, and desktop defense., Knowledge of Splunk and query optimization., Preferred knowledge of Palo Alto and Cisco VPN solutions., CISSP, CISM, SANS GIAC or relevant cybersecurity certifications..
Key responsabilities:
- Review and respond to VPN assistance requests.
- Gather information, perform triage, and solve issues.
- Collaborate with support desks, SMEs, and create documentation.
- Track issues to resolution and participate in outage calls.
- Execute Splunk queries for VPN usage analysis.