Offer summary
Qualifications:
5 years experience in customer service, 2 years in leadership or supervisory role, Associates degree preferred, Strong verbal and written communication skills, Proficient in Microsoft Office applications.
Key responsabilities:
- Lead and mentor Client Escalation Specialists
- Manage daily operations and handle escalations
- Collaborate with cross-functional teams for resolutions
- Conduct performance reviews and provide feedback
- Oversee process improvement projects for team efficiency