Senior Product Owner

Overview:

Position:  Sr. Product Owner - Communications Technology

Overview:

The Senior Product Owner partners with our product managers to assess value, develop cases and prioritize stories to ensure work focuses on those with maximum value that are aligned with product strategy.  While the Product Manager leans more strategic in nature, the Senior Product Owner should be execution focused and work to prioritize user stories and technical enablers that drive to the overall delivery of the prioritized features.   They have a strong foundation in the underlying technologies and cloud services and act as subject matter experts for the products that they build.  As a key member of the Scrum team, they will define clear user stories that articulate the functional needs and acceptance criteria while helping the Team to focus on Feature delivery.  The Sr. Product Owner has strong collaboration with Engineering, QA, Product Management, and Design and works to deliver an execution roadmap to deliver to commitment.

Location: Remote OK - If living within 31 miles of Tustin, CA or Austin, TX will need to be able to work a hybrid schedule

Salary: $130 - 145K/yr d.o.e.

• Work with other product teams, Engineering, and other stakeholders to understand various needs, use cases, and required integrations with Encompass and prioritize requests based on business impact, compliance needs, risks, effort, etc.
• Create the product roadmap and drive development in alignment with priorities and according to end user needs.
• Work in agile environment and continuously review business needs with product manager.
• Translate product roadmap features into well-defined product requirements Including User Stories, dependencies, and delivery plan. 
• Prioritize and maintain the backlog for products, balancing requirements of stakeholders and engineering team throughput.
• Work collaboratively with Engineering and Quality Assurance to ensure understanding of Vision and value proposition.
• Articulates a clear Sprint goal for every sprint.
• Partners with Scrum Master and Engineering to help drive team improvements.
• Builds and maintains a running 2-3 sprints worth of work.
• Monitoring and evaluating product progress and ensures that the product delivery plan is up to date.
• Working with product designers and product managers in development of user stories
• Plays an active role in mitigating impediments to ensure successful completion of Release/Sprint Goals
• Support scrum master in daily scrum activities
• Fluent Agilist with ability to grow collaboration, commitment, and transparency.
• Partners with Product Manager and Engineering Leadership along with Stakeholders to craft MVP and future releases.
• Partner with Engineering to address Production issues.
• Refine our Agile methodology based on result and feedback.
• Partner with other Product Owners to grow organizational capability and maturity.
• Assisting with QA when needed.
• May take on Product Management activities on smaller or newer efforts at times.
• Ability to grow in business domain knowledge and awareness.
• Process centric and seeks to help mature organizational processes.

1. Bachelor’s degree in Management Information Systems, Computer Science, or Engineering or equivalent and at least five years’ experience in managing or owning custom developed products.
2. A minimum of 5+ years experience as a Product Owner

1. Prior experience with Communication Platforms (Email, SMS, Contact Center technology) and integration with custom/off-the-shelf CRMs
2. Prior experience with CDP platforms will be a plus
3. Strong Communication skills
4. Bachelor's Degree in related field preferred
5. Prior experience in Mortgage is preferred

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]

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