With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Applied Innovation is agile and dynamic, using AI++ technologies to boost the support organization's skills, solutions, and culture. They turn innovative ideas from theory into practical, valuable solutions.
You want to be part of the team helping build a top-tier growth mindset driven Innovation Community? Are you passionate about Artificial Intelligence(AI), Large Language Models (LLMs), and solving complex problems? Does the opportunity to play a critical role in driving tremendous growth in AI and experimentation across Customer Service & Support (CSS) excite you?
As an
AI Technical Program Manager, you will work with diverse and cross functional teams of experts to deliver an AI experimentation platform. You will collaborate with internal and external partners and contribute to the product delivery and launch plans. You will partner with teams across Microsoft and CSS to ensure that the AI experimentation platform meets the performance and scale requirements for all CSS. This opportunity will allow you to build a deeper understanding of the inner workings of Azure and Cloud Infrastructure. You will collaborate with key stakeholders and drive the product delivery lifecycle. In doing so, you will enhance your domain knowledge, sharpen your technical skills, work at the forefront of the AI revolution and advance your career growth.
We are looking for great talent to join our group and help us lead the evolution of experimentation in CSS using a cutting-edge AI experimentation platform built using the Azure AI Platform.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
By applying to this U.S. based position, while remote work is possible, relocation does not apply/is not provided for the role.
Responsibilities
This role involves collaborating closely with key customers, partners, and feature teams to solve complex problems leveraging Azure AI Platform and Large Language Models (LLMs).
Responsibilities will include:
- Deliver on customer promises for complex projects working using Azure AI Platform
- Create strategic relationships with key customer stakeholders to enable quality and on time delivery
- Lead matrixed internal Microsoft teams and partners using a breadth of knowledge and experience
- Anticipate, identify, and mitigate blockers to customer success goals
- Collaborate with key roles including core team of engineers, delivery teams, and others to deliver full Microsoft value to customers
- Share actionable insight, learnings, feedback to drive continuous improvement
- Ensure that internal teams and leadership are coordinated and feel confident, informed, and efficient
- Embody our culture and values.
Other
- Embody our Culture and Values
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, or product management collaborating with customers and partners delivering one or more AI, cloud services, enterprise grade solutions, or web apps , process management, process improvement
- OR equivalent experience.
Additional Or Preferred Qualifications
- 2+ years of practical experience in AI techniques & tools, as evidenced by prior projects
- Prior hands-on experience with Large Language Models (LLM) such as OpenAI and others, Azure AI, Azure ML or their equivalent.
- Experience with enterprise solutions and a technical understanding of software and services
- Proficient customer focus and a deep commitment to delivering products that create customer value and delightful experiences
- Enterprise customer and partner engagement skills that include the ability to create a delivery plan, track progress, and resolve issues, risks, and blockers as they arise
- Effective communication skills with a broad range of audiences and ability to influence without authority
- Ability to operate with ambiguity and change
- Outstanding problem solving and conflict-resolution skills across a set of technical, product, and business challenges
- Demonstrated systematic attention to detail and critical thinking
Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until Month Day, Year.
#CES #CSS
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
