Director, Operations Strategy (Virtual Healthcare)

Director, Operations Strategy

If you got into healthcare to make a difference, you’re in the right place.  We’re looking for a values-driven, mission-focused, dynamic Director, Operations Strategy who is passionate about working with seniors (and their families), especially those navigating mental and behavioral health challenges. Someone who is searching for a workplace and culture that is as committed to them, as they are to their patients.  If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring mental healthcare to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action. 

We’re reimagining what it feels like to experience a mental health challenge as a senior.  By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around mental and behavioral healthcare, both for seniors and their families and caregivers.  Helping them stay healthier, at home longer, and out of the ER.

Our Core Values 

At Rippl, we live and breathe a set of shared, core values that help us build the best team, guide how we work together, and best serve our patients, families and caregivers. 

If not Us, then Who?  Seniors need better mental health care NOW.   Our mission is urgent.  And, we’ve got the perfect team to take this on.  

Mission is our Middle Name  There is no more noble mission than caring for seniors with mental health challenges. We’ve set out to make a giant, lasting, transformational impact. 

Care Team Obsession  Our team members are our focus, our obsession. We listen and learn from, and with, our clinicians to find the right answers. When we care obsessively for our clinicians, our patients and families will get the care they deserve.

Moving Mountains  We see what we’re doing as a movement–a movement focused on solving one of the most important, most urgent challenges in healthcare for a really special group of people. 

Raising the bar, for everyone We are leveraging world class expertise to define a new standard of care. Partnering with the country’s leading academic institutions and geriatric clinicians, we are bringing clinical excellence to our seniors.

Join the movement 

We’re looking to find other changemakers who are ready to join our movement. Those who believe serving seniors is their calling, their reason for jumping out of bed every day. Our ambition is to create a nirvana workplace for this tribe! And, most importantly, help them make a giant difference in the lives of their patients. Because, “if not us, then who?” 

The Role:

The Director, Operations Strategy is a pivotal role in identifying and executing initiatives that help the company meet both short and long-term business objectives. Working under the direction of the Chief Medical Officer (CMO) and Chief Operating Officer (COO), key areas of focus for this role will include planning for expected growth, continuous operational improvement and innovation, stakeholder satisfaction (employee, patient/caregiver, primary care physician (PCP), and customer), and ensuring quality and service excellence. The Director, Operations Strategy will be critical in driving our company's growth and success, ensuring continuous improvement and stakeholder satisfaction.

Responsibilities

• Develop and implement actionable plans to meet short-term goals in collaboration with cross-functional teams.
• Lead long-term planning activities, from analysis and gaining leadership buy-in to evaluating innovative solutions and technologies to scale operations and achieve desired outcomes.
• Develop staffing capacity model and lead workforce planning efforts across care team operations. 
• Work with the CMO, COO, and other key stakeholders to identify, scope, prioritize, and implement strategic initiatives.
• Analyze and lead ongoing planning on operations strategy to meet growth targets, geographies, and evolving customer contracting requirements.
• Collaborate with the CMO, COO, and Chief Human Resources Officer (CHRO) to incorporate the voice of the care team, patients/caregivers, and PCP/customers into the operating model.
• Ensure stakeholder satisfaction by focusing on continuous improvement and innovation in operations.

Qualifications

• 10+ years of combined experience in consulting, strategy, and operations, with at least 5 years in the healthcare industry.
• Bachelor's degree in business administration, healthcare administration, public health, or related field (Master's degree preferred)
• Proven track record of leading teams and building out functions, with experience working with both C-suite executives and frontline staff.
• Ability to develop plans from top-down and bottom-up approaches.
• Experience in value-based care or implementing clinical solutions.
• Demonstrated ability to lead initiatives requiring data analysis, process improvement, and organizational change management.
• Proven ability to lead seamless implementation of initiatives while navigating multiple key internal stakeholders.
• Strong collaboration skills to work effectively with cross-functional teams and stakeholders.
• Ability to build out and scale functions and teams based on the needs of the business.
• Strategic mindset with the ability to plan for expected growth and ensure quality and service excellence.

What’s in it for you 

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility 
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible schedules and the opportunity to work from home
• Competitive compensation 
• Annual bonus eligibility 
• 401(k) plan with a healthy match 
• Equity in the form of stock options 
• Medical, Dental and Vision coverage for you and your family 
• Life insurance and Disability
• Well-being and Remote Work stipend
• Generous Paid Time Off 

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $130,000 - 170,000, depending on experience

Bonus: Opportunity to earn up to 10% of total compensation 

We are going to make some very big waves starting with a small Rippl - come join us!