Are you looking to improve the future of education and grow your career? If so, youre in the right place!
The Support Specialist I is a vital member of the Customer Support Department and is responsible for providing world-class customer service to all students that reach out via our live chat service. Working in a remote capacity, team members are required to be reliable, communicative, and professional in a distant work environment.
Job Responsibilities:
Handle multiple concurrent live chats from exam takers and resolve them in a timely manner
Resolve inquiries from exam takers through email
Maintain a level of customer service quality and satisfaction in line with team policies and procedure
Maintain accurate case records for each contact
Educate customers on our services and products
Troubleshoot technical issues and escalate tickets when necessary
Assist users via remote connection services in a professional and courteous manner
Participate in product testing ahead of general release
Other duties as assigned
Requirements:
2+ years of customer service experience
1-2 years of live chat support
1-2 years of software troubleshooting experience
A distraction-free and secure environment with reliable network connection services
Ability to type 50 WPM or greater
Basic understanding of the following operating systems in a troubleshooting capacity: Windows, Mac, & ChromeOS
Basic understanding of Chrome browser and extensions
No phone calls or third parties. Candidates must be United States citizens or legal permanent residents. Proof of legal residence and work authorization in the United States is required.
