Remote Mortgage Customer Service Specialist | WFH

Job Overview

We invite you to become a vital member of our expanding team as a Mortgage Customer Service Specialist. In this role, you will be at the forefront of customer interactions, addressing inquiries and resolving issues, all while contributing to a culture that prioritizes employee satisfaction and growth.

Key Responsibilities

• Provide prompt and effective first-level support to customer inquiries across multiple channels including phone, email, and written correspondence.
• Collaborate with knowledgeable mortgage specialists to ensure customers receive accurate information and support.
• Utilize our technology systems to efficiently track and document problem resolutions.
• Maintain and update comprehensive customer records and account information to facilitate seamless service.
• Diagnose and resolve customer concerns by clarifying issues, identifying root causes, and implementing appropriate solutions.
• Adhere to all relevant policies and regulatory requirements, including monitoring for unusual activities and reporting as necessary.
• Undertake additional duties as required to support the team.
  
  

Required Skills

• Proficiency in Microsoft Word and Excel.
• Strong analytical and problem-solving capabilities.
• Excellent teamwork and communication skills.
• Highly organized, detail-oriented, and task-focused.
  
  

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of relevant customer service experience, ideally in a call center or mortgage banking setting.
  
  

Career Growth Opportunities

We are committed to fostering your professional development through a supportive environment that encourages advancement within our organization.

Company Culture And Values

Our culture is built on the principles of collaboration, support, and respect. We genuinely care about our employees and customers, creating a family-oriented atmosphere where everyone can thrive.

Compensation And Benefits

• Competitive salary commensurate with experience.
• A comprehensive benefits package that includes tuition reimbursement, parental leave, and pet insurance for your beloved companions.
• Hybrid remote work opportunity available after a probationary period (specific criteria apply).
• Work schedule: Monday to Friday, 10 AM - 7 PM (NO WEEKENDS).
  
  

Join our team today and discover the potential for genuine workplace happiness while making a meaningful impact in the mortgage servicing industry.

Employment Type: Full-Time