The Customer Experience Representative - Bilingual French is responsible for customer service support regarding processing of sales orders, accurate quotes, and order configuration. Under direct supervision, ensures customer satisfaction through assisting inside sales personnel in determining proper product configuration and custom modifications.
Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.
At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.
Our Customer Experience department in Montreal, Québec, Canada is now looking for a
Customer Experience Representative - Bilingual French.
Key Tasks
- Prepares quotes and confirms via email with CEM sign-off.
- Processes orders; reviews inbound quotes and orders for accuracy, completeness, and proper configuration.
- Enters quotes and orders into BVE.
- Participates in identification and resolution of potential ordering problems; follows up Warehouse to ensure timely and accurate product delivery.
- Adjusts their own errors and sends them to CEM for approval.
- Corresponds with sales reps for price quotations; maintains contact with sales rep, dealers and suppliers regarding current status of orders.
- Takes sales calls from dealers, suppliers, Permobil sales representatives and end-users.
- Ensures that special buying programs are followed as intended by senior sales/marketing personnel.
- Assists customers with locating and/or ordering products.
- Provides back-up support for other CSRs who may be on a leave of absence (e.g. holidays).
Why Permobil is a great next step for you!
- You’ll make a difference. Every day
Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.
- You’ll make your mark as part of our future
We collaborate with colleagues across borders to
Innovate for Individuals. The impact you make personally could lead change around the world.
- You’ll feel welcome from day one
We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.
- You can have a lifestyle you love
you’re always close to nature, yet never far from civilisation. We want everyone who works for us to have a lifestyle they love – at work and beyond.
Who You Are
You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for.
Your Background
- High school diploma or GED preferred; post high school education is beneficial
- College or university degree an absolute plus
- Minimum 2 years in Customer Support
- Excellent communication skills - verbal and written
- Bilingual French/English required.
- Intermediate computer skills using typical business applications
- One to two years of experience directly related to the duties and responsibilities specified, preferably in a high volume call center environment.
- Excellent attention to detail
- Excellent organizational skills
Information
For information regarding Permobil's Privacy Notice, please visit privacy.permobil.com
Permobil is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.
Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.
More About Permobil
Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.
Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1600 team members in more than 15 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.
