Onsite Support Engineer

Onsite Support Engineer

About Astellas:

At Astellas we are making treatments that matter to people.

We are tackling the toughest health challenges putting the patient at the heart of every move we make.

Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword -it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

We have developed ground-breaking, innovative medicines in immunology, oncology and urology. Our medicines are extending and saving the lives of cancer patients, making transplantation possible and improving the quality of life for those living with conditions where needs are often overlooked.

We take a patient-focused approach, that allows us to convert brilliant early science into treatments and solutions that directly improve and save patients’ lives.

From lab to clinic to patient, we focus on the most promising science, empower the best talent to pursue it, and develop life-changing solutions alongside the best partners.

The Opportunity

As an Onsite Support Engineer, you will perform routine maintenance and upgrades on IT systems and equipment and provide timely and effective technical support for hardware, software, and networking issues.

Working as part of the global team, you will communicate effectively with clients to understand their needs and provide appropriate solutions with exceptional customer service to clients by addressing their technology concerns promptly and professionally.

Key Activities for this role:

• Providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites.
• Installing and configuring computer systems, iPads, iPhones, printers, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently
• Diagnose and resolve technical issues with computers, servers, networks, and other technology components.
• Work together with other support teams which are on-site. (e.g. Lab support, AV support)

Essential Knowledge & Experience:

• Previous experience in a field services or similar technical support role.
• Strong knowledge of computer hardware, software, networking, and operating systems.
• Proficiency in troubleshooting and repair of IT equipment and systems.
• Experience with IT Service Management, Service Desk, and Change Management processes.
• Good Knowledge of ITIL, ServiceNow ITSM and Agile.
• Fluent in written and verbal business English and native language.

Educations/Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified.
• Familiarity with Microsoft products (e.g., Teams, OneDrive, M365, Server Operating systems, Azure).
• ITIL and/or Agile certifications.

Additional information:

• This is a permanent, full-time position based in Leiden, Netherlands.
• This position will require on-site work and may require occasional evening or weekend work.
• The position may require 24/7 on-call shared with other team members.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.