Member Engagement Manager - UK/Ireland

Who we are:

The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy.

Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.

Summary:

We are looking for the next UK & Ireland Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

The Manager, UK & Ireland Region is responsible for leading and managing the organisation's regional group/s to enhance member engagement, foster networking opportunities, and deliver value-added services to meet the needs of the organisation's diverse membership base. This role focuses on developing and implementing community engagement strategies, programmes, and initiatives to create a vibrant and supportive community environment that enhances member satisfaction, retention, and loyalty.

This position is 100% remote, but the candidate must be based in the United Kingdom and willing to travel up to 40%.

Essential Duties and Responsibilities:

• Recruit and build a strong volunteer base comprised of industry leaders within different segments of the IT industry (e.g. Managed Services, AI, Data, Cybersecurity, etc.)
• Conduct face to face and virtual community meetings.
• Facilitate online & in-person discussions within the community for the benefit of the industry segment represented and the IT industry.
• Work closely with the community to identify initiatives that provide strong benefits to the IT industry.
• Work with different functional teams within the organisation to meet the diverse needs of the community (events, research, education, etc.).
• Create content (written and otherwise) related to the regions you lead.
• Manage the ongoing business of regions, including setting meeting dates, agendas, minutes, etc.
• Develop community leadership according to CompTIA governance structure (executive councils and chairs)
• Organise and participate in industry events to build community and boost brand awareness.
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
• Build relationships with members, potential customers, industry professionals and journalists.
• Attend industry events
• Perform other related duties as assigned

Key Performance Metrics:

• Member Engagement Rate: This metric measures the level of interaction and participation of members within the community. It can be quantified by tracking activities such as participation in workshops, downloading content, awards participant social activities on the community platform or social media accounts. A higher engagement rate indicates more active and involved
• community members.
• Community Growth: This metric tracks the increase in the number of members within the regional groups over time. It reflects the effectiveness of community-building efforts and outreach initiatives. Growth can be measured in terms of new memberships, subscribers to newsletters, or followers on social media platforms.
• Member Retention Rate: This metric assesses the ability to maintain the interest and loyalty of existing members. It can be calculated by comparing the number of members who remain active over a specific period against the total number of members at the start of that period. High retention rates suggest that the community is successfully delivering value to its members.
• Event Attendance and Participation: This metric evaluates the success of events organized to build community and boost brand awareness. It measures both the number of attendees at events and the level of participation or engagement during these events. High attendance and active participation indicate successful event planning and execution.

Skills and Qualifications:

• Capability to identify and track relevant community metrics.
• Project Management Skills: Experience in managing projects from conception to execution, including coordinating with cross-functional teams and managing timelines and deliverables.
• Customer Service and Relationship Building: Strong customer service skills, including the ability to build and maintain relationships with community members and influencers.
• Attention to detail and ability to multitask.
• Experience launching community initiatives.
• Strong public speaking skills.
• Advanced writing and communication skills.
• Strong facilitation skills.
• Strong understanding of common technologies within the IT industry.
• Ability to effectively analyze and evaluate the merit of ideas, documents, presentation, and discussion.
• Proficiency with Microsoft Office products.
• Willingness to travel – About 40%

Education and/or Experience:

• Degree preferred but not required for the role
• 5+ years of direct experience in related field

Why Join Us:

We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today.

Our team works hard and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including:

• CompTIA sponsored medical scheme and group income protection
• Annual corporate bonus
• Opportunity for spot bonuses up to $2,500
• 6% CompTIA contribution towards workplace retirement account
• Flexible work schedule, with summer hours for five months
• 12 paid public holidays and 28 working days’ paid holidays
• 30-Day paid sabbatical after 10 years of employment
• Company-provided cellphone
• Annual broadband reimbursement
• Home office equipment reimbursement
• Various other benefits and rewards

CompTIA seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.