Bilingual German & English Customer Support Representative

Description

Bilingual Customer Service Representative-English and German Speaking**

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

We’re seeking a detail-oriented and thoughtful person from Egypt to join our growing team

RESPONSIBILITIES

• You provide exceptional customer service as the primary point of contact for the platform

users, responding to inquiries, and resolving issues in a timely and effective manner to

ensure user satisfaction.

• You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer

interactions and maintain accurate records.

• You gather and share constructive feedback from customers to inform product

improvements, new feature development, and enhanced user experiences.

ABOUT YOU

• You have previous experience delivering exceptional customer service.
• You are proficient with support tools like Zendesk, Slack, and Google Sheets.
• You are patient and have an empathetic approach to understanding user needs.
• You can explain solutions, provide guidance, and build relationships clearly
• You have exceptional written and verbal communication skills in English and German

BENEFITS

• The flexibility of working from home, this a remote and full-time position
• Work with clients in the USA, EU, and elsewhere
• Extensive opportunities to learn from, and work with, high-performing colleagues
• Career opportunities! We're a fast-growing startup with roles and positions to grow into

If this sounds like you or someone you know, the application link is below! Apply now!