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オペレーションアナリスト/ Operations Analyst

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

More than 2 years in operations or customer service, Proficient in Raven or relevant tools, Ability to analyze data, Bilingual Japanese and English.

Key responsabilities:

  • Diagnose issues for process improvements
  • Manage jobseeker and vendor escalations through Zendesk
  • Analyze data for operational decisions
  • Communicate updates while collaborating across offices
  • Apply Agile methodology and manage projects
Robert Walters logo
Robert Walters Human Resources, Staffing & Recruiting Large https://www.robertwaltersgroup.com/
1001 - 5000 Employees
See more Robert Walters offers

Job description

A global HR recruiting company is seeking an Operations Analyst. The selected candidate will focus on diagnosing issues, improving processes, and enhancing products. This is a long term haken and remote role.

Responsibilities

  • Diagnose issues to identify opportunities for process and product improvements
  • Manage jobseeker and vendor escalations through Zendesk, investigating technical issues from various sources
  • Analyse data to inform daily operational decisions
  • Communicate updates and blockers while collaborating across offices and time zones
  • Apply Agile methodology and manage projects
  • Ensure quality standards and communication flow with vendors and employees across multiple locations

Requirements

  • More than 2 years of experience within an operation analyst function or customer service
  • Proficient in Raven or relevant tools
  • Ability to analyse data
  • Bilingual level Japanese and English

About The Company

One of the world’s recognisable internet companies based overseas. Various clients utilise this company’s employment website to recruit suitable and top talents.

Keywords

データ分析、人事、オペレーション, 求人, 外資系

2111210/001

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishJapaneseEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Problem Solving
  • Communication

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