Remote Agent for Call Center Support

Position: Remote Call Center Agent

Overview

We invite you to join our esteemed team as a Remote Call Center Agent, where you will serve as a vital link for customers seeking information regarding our products and services. Your commitment to delivering outstanding customer service will greatly contribute to our mission of making a meaningful difference in the lives of those we assist.

Key Responsibilities

• Act as the primary contact for individuals registering for federal assistance, addressing inquiries about previous registrations and directing them to appropriate relief programs.
• Conduct calls with professionalism and empathy, effectively identifying customer needs and providing clear guidance or referrals.
• Input information accurately into a Windows-based database while adhering to a structured interview methodology.
• Provide relevant phone numbers and agency referrals to customers as necessary.
• Undertake additional responsibilities as required, depending on the support level needed during various events.
• Participate in scheduled shift meetings to remain updated on event-specific information prior to the start of your shift.
• Display exceptional communication and customer service skills, exhibiting professionalism in all forms of communication, including reading, writing, and speaking English fluently.
• Maintain a strong understanding of personal computers within a Microsoft Windows environment.
• Complete data entry tasks while actively assisting disaster survivors via phone.
• Ensure that all calls are conducted in a private environment—no calls from cell phones or public spaces.
• Guarantee a high-speed internet connection, with a minimum download speed of 25 Mbps (50 Mbps for shared connections) and an upload speed of at least 5 Mbps (10 Mbps preferred).
  
  

Required Skills

• Strong communication and interpersonal abilities
• Proficiency in reading, writing, and speaking English fluently
• Familiarity with personal computers in a Microsoft Windows setting
• Capability to conduct calls with patience and courtesy
• Accuracy in data entry and maintaining meticulous records
  
  

Qualifications

• High school diploma or equivalent
• Prior experience in a customer service or call center environment is preferred
• Knowledge of disaster assistance programs is advantageous
  
  

Career Growth Opportunities

This role offers a pathway to gain invaluable experience in customer service and technical support, fostering opportunities for professional advancement within our organization.

Company Culture And Values

We pride ourselves on cultivating a workplace that values patience, courtesy, and professionalism. Our commitment to exceptional customer service and clear communication is the cornerstone of our success.

Employment Type: Full-Time