At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
The Technical Enablement Leader provides strategic direction, leadership and oversight for digital capabilities directly related to our transformation strategy for Field, Depot & Technical Contact Centers. The objective of this role is to determine the roadmap which differentiates Medtronic and drives the company’s competitive capabilities through driving solutions to further improve Uptime, driving ease of doing business for our customers and cost-to-serve reduction.
Key responsibilities (individual):
- Drive harmonized systems roadmap based on business priorities for all Service & Repair systems including new capabilities via business cases & funding to ensure all Service & Repair groups globally operate on harmonized systems that meet user needs including VR
- Drive common harmonized systems processes globally for IT projects, systems enhancements/changes including intake of enhancement/project requests, act as single point of contact for all requests
- Develops compelling digital strategies to promote the organization's services throughout the full value stream via digital channels.
- Manages the design, implementation, and performance measurement of digital programs, content and key stakeholder digital engagement results and develops insights into customer's digital behaviors.
- Responsible to ensure all users are aware and prepared for IT changes before they are deployed
- Drive master data harmonization via process and solution design. Single source for all operational and commercial reporting + work with finance on visualizing virtual P&L
- Utilize team to shape business demand into supply by partnering with appropriate resources to facilitate the creation of business cases, value plans, global requirements, and global designs
- Utilize team to own & maintain global business requirements and implementation status, manage regression & user acceptance testing with all regions, build out training material & content for IT changes including work instructions for using IT Systems, & perform training where appropriate
- Utilize regional level local key users to perform local deployment and end user support.
Key Responsibilities (shared)
- Utilize team to shape business demand into supply by partnering with appropriate resources to facilitate the creation of business cases, value plans, global requirements, and global designs
- Utilize team to own & maintain global business requirements and implementation status, manage regression & user acceptance testing with all regions, build out training material & content for IT changes including work instructions for using IT Systems, & perform training where appropriate.
- Utilize regional level local key users to perform local deployment and end user support.
KPI’s
- IT updates made with zero business disruption
- Internal Customer Satisfaction Scores
- Impact of process to improve efficiencies and reduce cost
- OHS engagement scores
- % service delivered via remote channels
- Customer portal adoption rates
- % of OU’s adopting mService
Required knowledge and capabilities:
- Strategic thinking with ability to develop a long-term systems roadmap to support business strategy
- Ability to build strong partnerships across the organization to deliver results
- Ability to work extensively with global remote teams
- Ability to implement change in a complex organization
- Global mindset; understand regions have unique needs
- People management skills
- Strong communication skills, especially with English as a second language individuals
- Sense of urgency
- Ability to act autonomously
- Innovative and creative thinking
- Pro-active and effective stakeholder management
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):€120,800.00 - €181,200.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).This position is eligible for an annual long-term incentive plan.
About Medtronic
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
At Medtronic, most positions are posted on our career site for 3-7 days.
