Offer summary
Qualifications:
Problem-solving skills, Strong English communication skills, Technical proficiency, Critical thinking abilities, Organizational skills for task management.
Key responsabilities:
- Serve as the point of contact for US/APAC customers.
- Provide timely and effective support via email, chat, and phone.
- Conduct troubleshooting and escalate complex cases as needed.
- Communicate tailored solutions to empower customer growth.
- Collaborate with internal teams for service enhancement.