Dutch Speaking Help Desk Technician

Patrique Mercier Recruitment is proud to present an exciting opportunity for a Dutch Speaking Help Desk Technician! Join our dedicated team and help provide exceptional support to our clients while working in a vibrant and engaging environment.

As a Help Desk Technician, you will be responsible for assisting Dutch-speaking customers with their technical inquiries and support requests. Your expertise will be vital in troubleshooting software and hardware issues, ensuring a high level of customer satisfaction.

This role not only allows you to utilize your technical skills but also offers the chance to grow professionally within a dynamic company that values your contributions.

Responsibilities

• Provide exceptional help desk support to Dutch-speaking customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
• Document customer interactions and maintain accurate records of support requests and solutions.
• Work collaboratively with team members to improve support processes and enhance customer satisfaction.
• Stay informed about product updates and company policies to provide accurate guidance.
• Maintain a positive attitude while handling customer inquiries and escalate issues when necessary.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in a help desk or technical support role is preferred.
• Strong problem-solving skills and technical knowledge.
• Excellent communication and customer service abilities.
• Ability to work well under pressure in a fast-paced environment.
• Attention to detail and a customer-focused approach.
• Familiarity with common operating systems and software applications.
• Proficient in using various computer systems and support tools.
• Willingness to adapt and learn in a dynamic work environment.
• Valid European Passport or ID.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many extras