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Technical Support Representative (Earn Php 22,000 Salary Package)

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

California (USA), United States

Offer summary

Qualifications:

Senior HS or HS Grad (old curriculum), At least 18 years old, Advance computer knowledge, NBI Clearance required, Call center or tech-related experience preferred.

Key responsabilities:

Provide technical assistance to users
Ensure complete resolution of customer issues
Research historical data related to tickets
Document customer accounts before calls
Navigate computer systems for effective issue resolution

Quantrics Enterprises Inc. XLarge https://quantrics.com/

5001 - 10000 Employees

See more Quantrics Enterprises Inc. offers

Job description

Overview:

A Technical Support representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell.

Responsibilities:

What you’ll be doing:

Ensure a complete resolution of the customer’s issue by following our Blueprints.
Research historical data related to previous customer calls / tickets.
Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries in an outstanding professional manner.
Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls.

Qualifications:

What we’re looking for:

Must be amenable to work on a graveyard/shifting schedule

Willing to work in San Mateo, Rizal.
At least Senior HS or HS Grad (old curriculum)
Must be at least 18 years old
Advance computer knowledge
Must have NBI Clearance prior to Job Offer
Strong and Outstanding interpersonal skills
Call Center experience or Tech related experience (preferred)

A Glimpse of what awaits you:

Earn as much as Php 19,800 basic salary + 2,200 non-taxable allowances + Quarterly Salary Increase*
Hybrid or Work from Home (performance-based arrangements are made after probationary period)
HMO with 2 FREE Dependents
10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash)
Life and Accident Insurance – Day 1
Optical, Medicine, and Mental Health Reimbursement
6 Months Paid Maternity Leave with Cash Assistance
Competitive Paid Paternity Leave