Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.
As a Senior Merchant Operations Manager, you will ensure that Mudflap’s operations are running efficiently, with world class customer experiences, and develop strategies for Mudflap’s future products. The Senior Merchant Operations Manager is a cross-functional champion that works across different teams and products at Mudflap. They are a versatile operations generalist who will focus on using data to drive business insights, optimize non-product functions, and drive forward new product offerings and/or growth.
This position is remote, with a strong preference for candidates located in Austin, TX or the San Francisco Bay Area, that have proximity to one of our offices.
Expectations (In this role, you will):
- Develop merchant strategy in partnering with truck stops and strengthen network and offering to drivers for fuel discounts, merchant offers, and overall truck stop experience
- Lead operational OKRs and KPIs for the merchant network, which will drive positive engagement and usage across Mudflap
- Leverage data and analysis to develop growth strategies and execution plans to optimize Mudflap product offerings and address business problems
- Optimize and execute merchant tablet, collateral, & onboarding processes, including inventory management and collaboration & coverage with internal hardware resources, merchant outreach teams, and vendors
- Develop and operationalize processes and functions to manage outreach to merchants, address systemic issues, and optimize merchant and product offerings
- Collaborate across teams to scale operations, optimize functions, and improve workflows and processes
- Scale best practices across cross-functional teams & merchants and bring to the table new ideas and methodologies to prioritize the work of our merchant teams, in their day-to-day and with an outlook for the medium and long-term
- Work closely with internal account management and partner success teams on technical projects and integrations, including transactional, truck stop, and vendor data
- Present recommendations and results to management and key decision-makers
Experience (What we look for):
- 4+ years experience in tech operations, project management, and/or business analytic roles
- Strategy Builder: you can quickly understand business dynamics and company priorities and build a strategy and execution plan for merchant network success
- Analytical Skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus
- Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations
- Operations-minded: you find a way to get the function done and prioritize streamlining and improving processes
- Collaboration: you are a strong cross-functional partner and are comfortable working across multiple internal and external teams
- Communication skills: you can communicate complicated insights and arguments both verbally and in writing
- Merchant Technologies: you are comfortable with technology and able to quickly grasp the intricacies of our CRM, internal products, and partner technologies.
Perks and Benefits (What we offer):
- A remote-first company focused on hiring the best talent
- A committed team on a mission to change a massive industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Competitive salary and benefit options
- Opportunities and support for major career growth
The salary range for this role is $137,000 - $185,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.
Company Overview (Who we are):
Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.
Here are the core values that we believe in and look for in new teammates:
- Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
- Make it Count: Act like an owner by focusing on the impact of your work
- Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
- Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
- Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible
