Base.com (formerly Baselinker) is an All-In-One Multi Channel Management System trusted by over 27k sellers globally. BaseLinker offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels. On top of the best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows it offers over 1000+ integrations including Amazon, eBay, Cdiscount, La Redoute, Fnac-Darty, ManoMano, Leroy Merlin, Etsy, Shopify, WooCommerce, Magento, Colissimo, UPS, FedEx, DPD, DHL, QuickBooks, Xero, Slack, Gmail, FreshDesk, and many more. We have already established partnerships with the biggest global marketplaces as well as regional leaders.
Headquartered in Poland, Base.com has 8+ independently-run teams across the globe (Brazil, Czech Republic, Romania, India, UK, USA, DACH, India). Currently, we are experiencing exponential growth and are scaling globally. We have made acquisitions, set up new businesses, and grown the team significantly (team size 10x growth in last 3 years) - already exceeding 230 professionals.
We are now looking for
dynamic and entrepreneurial individuals to be part of the founding team in France! Team France will be a crack squad of specialists in product / sales / marketing / implementation / support working to build a deep understanding of our users and grow through product leadership in one of Europe's biggest ecommerce markets.
Our goal is to become the first choice solution for any ecommerce merchant or enterprise doing business in France.
As an
Implementation Specialist, you will empower Base.com French clients to transform their e-commerce businesses into automated multi-channel operations. You will report direct to our DG France (ex Cdiscount, McKinsey) and manage end-to-end implementation projects, building relationships with top e-commerce brands in the country.
Experience
- excellent communication skills and ability to establish long-term relationships with clients
- demonstrated excellence in project management and multitasking skills
- knowledge of the French e-commerce landscape and hands-on experience in e-commerce related software/SaaS products, e.g. Amazon / Cdiscount Seller Zone, eBay, Shopify, Prestashop etc.
Bonus Qualifications/ Nice To Have
- knowledge of HTML, CSS, and PHP
- experience in configuring online stores
- experience in B2B software onboarding
Tasks
- map out clients’ business processes and requirements
- craft detailed project outlines and timelines for multiple small to medium-sized projects
- facilitate the smooth exchange of data, offering effective alternatives and feasible fixes for client workflows
- carry out the implementation of the BaseLinker system remotely/at a client location, addressing any technical hurdles during setup or initial use, with a focus on swift and effective problem resolution
- evaluate the success of setup processes by measuring their outcomes against predefined goals for the solution in question
- navigate customers through the setup of supplementary systems or tools to enhance the functionality of the core product
- conduct comprehensive customer training utilizing online resources, instructional content, or personalized sessions as needed
Our offer
- Attractive paycheck/salary and associated benefits
- Real influence over our own Base.com product - we decide how we want to develop
- Significant autonomy and freedom in the French market, and very high growth potential
- Space in a great co working, but 100% remote available for those who prefer!
- Collaboration and experiences with our international teams growing around the world
- Be part of our founding team in France!
