Job description

Join the dynamic team at an international car manufacturer as a Customer Service Agent!

This exciting role offers you the chance to work in a lively environment while benefiting from a fully paid relocation package. In this position, you will be the first point of contact for German-speaking customers, providing exceptional service and support. If you are passionate about delivering outstanding customer experiences and have a strong command of the German language, this is the perfect opportunity to advance your career and explore a new country!

Responsibilities

Provide outstanding customer service to German-speaking clients via phone, email, and chat.
Address customer inquiries, troubleshoot issues, and foster positive customer relationships.
Part of the team and commitment to quality.
Collaborate with teams to improve service delivery and customer satisfaction.
Document all customer interactions accurately in the CRM system for tracking and quality assurance.
Promote company products and services effectively to drive sales and meet targets.
Participate in upskilling workshops to enhance knowledge about products, services, and customer handling.

Requirements

Fluency in German is required as well fluent in English.
Excellent communication and interpersonal skills with a customer-centric approach.
Previous experience in customer service or support roles is an advantage.
Ability to handle customer inquiries effectively and resolve issues promptly.
Demonstrated adaptability in a fast-paced work environment.
Strong problem-solving skills and the ability to think on your feet.
Willingness to relocate and embrace a new lifestyle in a different country.

Benefits