Valuation Settlement Handler

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.   

Are you a great communicator who enjoys learning new skills and managing your own time? If so, we’d love to have you on our team! We’re looking for enthusiastic individuals who are eager to grow and make a positive impact with us.

We’re looking for a Valuation Settlement Handler to join our Performance team in our Haywards Heath, West Sussex office. 

We love flexibility and hybrid working. We offer 4 days work from home and just 1 day in the office, but if you would prefer to be in the office more then that’s good with us!

In this role you’ll be responsible for the valuation and settlement of vehicles which have been deemed beyond economical repair or have been stolen and unrecovered.

You’ll collaborate with the engineering team to ensure that claims are settled in the most appropriate manner by engaging with the customer to establish a correct market position for the vehicle, utilising vehicle valuation guides along with extensive market research.

You will also support all aspects of the business, in order to assist in the claims process for both insured and third party claims in order expedite settlement and minimise cost.

Core skills we’re looking for to succeed in the role:

• Enthusiasm and a willingness to learn new skills
• Excellent time management skills
• Good communication skills, both verbal and written

Nice to have skills, but optional:

• Commercially focussed
• Self-motivated and enthusiastic
• An organised and pro-active approach

Whats involved:

• Negotiate settlement of motor vehicles with third parties of motor vehicles
• Ensure work is completed within business SLA’s and in line with policies and processes.
• Liaise directly with customers over the phone regarding motor vehicles
• Effectively and appropriately communicate with customers and third parties ensuring complex decisions are communicated taking into account the recipient’s level of technical understanding.
• Identify fraudulent activity through investigative practice and liaison with claims colleagues, to correctly identify and advise on vehicle modifications which are non-standard to original equipment
• Support all aspects of the business in order to assist in the claims process for both insured and third party in order expedite settlement and minimise cost
• Ensure all work is carried out in accordance with our company values
• Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/regulations at all times
• Any other reasonable duties

Experience & knowledge

• Extensive vehicle make up knowledge
• Good communication skills
• Influencing, negotiation and relationship building
• Solid claims knowledge
• Competent understanding of insurance principals
• Knowledge of relevant legislation – Financial Ombudsman Service (FOS) Financial Services Authority (FSA) Data Protection Act (DPA)

Skills & qualifications

• Good time management skills
• Good communication skills, both verbal and written
• Good organisation skills

Behaviours

• Commercially focussed
• Self-motivated and enthusiastic
• An organised and pro-active approach
• Embrace, embed and incorporate the Company Values
• Emphasis on attention to detail and accuracy
• Takes initiative to make decisions
• Ability to work independently and as part of a team towards shared team and company objectives
• A flexible approach and positive attitude
• Strives to make recommendations for business improvements to contribute to the success of the business
• Enthusiasm and a willingness to learn new skills

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!

We’ve received some great feedback from colleagues on Glassdoor. Don’t believe us? Check out our reviews for yourself!

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here. 

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.