Post Closing Non-Agency Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:   

The Post Closing Non-Agency Manager is responsible for leading and mentoring a team of non-Agency Forensic Underwriters and Post Closers to obtain resolution of investor conditions for salability of Non-Agency and Non QM loans. This position oversees the suspended loan review and remediation process and makes decisions and recommendations for complex cases.  The Post Closing Non-Agency Manager is heavily involved in department projects as well as identifying and implementing process improvements as needed. 

Job Responsibilities:

• Handle the day-to-day management of the non-Agency Teams including employee development and performance coaching. 
• Second level escalation point for the non-Agency Teams to assist with loan level decisions on various topics; handle loan level escalations and general questions from the Non-Agency Team Lead.
• Review original underwriting criteria and rework as necessary to ensure salability of loans.
• Monitor Quality reporting and trends as well as advise interdepartmental leadership on allocation of fees associated with incurable loan files. 
• Proactively monitor investor posted turn times and follow up as necessary to ensure files are reviewed within their published turn times. 
• Monitor daily investor reporting to identify loans that have been suspended for purchase are addressed to avoid incurring suspense fees.
• Provide guidance on formal written responses and rebuttals on complex deficiency corrections.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner.
• Provide updates on the status of non-Agency Team’s assigned loans to Senior Management as needed. 
• Ensure non-Agency Teams meet set monthly purchased loan goals. 
• Problem-solve to determine solutions and identify alternative resolutions within acceptable guidelines. 
• Ensure investor guidelines are followed for salability.
• Ensure all department standard operating procedures are followed. 
• Extensive communication with internal employees and external vendors.
• Monitor time of loans on the warehouse lines and advise Senior Management of those at potential risk for curtailment from the warehouse.
• Act as a subject matter expert for the department by attending meetings with internal partners on new projects/process improvements and perform testing as needed. 
• Assist with onboarding and training new hires and existing employees to be upskilled on a variety of topics as needed. 
• Responsible for adequate staffing of the non-Agency Teams including identifying additional positions needed and acting as the hiring manger.

Qualifications and Skills:

• Minimum of 5 years’ Non-Agency, Non-QM and Jumbo underwriting experience with exposure to both manual and automated underwriting environments.
• Minimum of 3 years’ experience in a management role.
• Experience with Non-Agency, Non-QM and Jumbo guidelines along with exposure to investor conditions and exceptions.
• Experience with transaction components that indicate a potential for fraud.
• Excellent communication skills.
• Excellent prioritization and time management skills.
• Proficient in Microsoft Office Suite. 

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range:

• Base Pay:
• $85,000-$110,000
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.