3014224
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
Currently remote work has been approved in these following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, New Hampshire, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming
Major Responsibilities
Our Outbound team is focused on providing an outstanding ADT customer experience. We do this by listening to the voice of the customer and understanding how ADT solutions can enhance their lifestyle. Outbound agents are empowered to offer solutions, resolve issues and improve customer satisfaction.
A day in the life of an Outbound Retention Sales (Winback) Specialist looks like this:
- Identifying at-risk accounts and making outbound calls.
- Retaining ADT customers by problem solving, deescalating customer issues and resolving account issues.
- Reviewing all contacts for accuracy while enhancing the department’s ability to maximize profitability and resolution.
- The ability to work independently to find the best solution.
Some of the opportunities you will experience as an Outbound agent are:
- Pay for performance
- Coaching and development
- Being a valued team member who is empowered to be a change agent
- Our department is closed on weekends, allowing our employees to receive every weekend off, no matter the shift.
You’re a great match for us if you are:
- Focused on providing exceptional customer service and creating customers for life
- A great listener who can problem-solve while focusing on retaining customers
- Reliable, motivated and have a positive attitude
- Determined and have strong negotiation skills
- Competitive – we work as a team but pay for performance!
Knowledge, Skills And Abilities
We’re looking for someone with results they are proud of such as:
- High school diploma or equivalent
- A minimum of two (2) years of customer service experience required, retention-focused preferred
- Technical aptitude, problem solving skills and ability to prioritize multiple items at once
- Computer proficiency, including data entry
- The ability to perform some basic math functions, as well as understand business metrics
Schedule
- Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
- This role offers a shift schedule of Monday – Friday from 10:00am to 7:00pm CST.
Pay And Benefits Disclosure
The pay range for this role is $17.50 - $26.65 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
