Occupational Health Employer Relations Coordinator

The responsibilities of this job include, but are not limited to the following:

• Working with the Employer Relations Manager and clients to obtain accurately completed account setup forms including service agreements and addendums for new and existing accounts;

• Setting up and maintaining client accounts and directional screens within the medical record system in a timely and accurate manner;

• Ensuring submitted referral panels are loaded and maintained to the client’s account;

• Conducting outreach via telephone and email to clients and Third-Party Administrators (TPA) to clarify and resolve responsible billing party discrepancies;

• Onboarding clients into the employer portal in a timely and accurate manner;

• Communicating with clients to resolve unfinished employer portal access requests and to assist clients with navigating the employer portal;

• Responding to client relationship matters; assisting Occupational Health Operations staff with client communications and providing information needed to reach resolutions;

• Proactively reaching out to clients to update accounts or add new services;

• Generating and qualifying account leads for Employer Relations Managers;

• Applying knowledge of all Occupational Health client services and forms, including service agreements, to address related questions;

• Verifying and updating client accounts per requested account changes, added services, billing or pricing changes, and any other relevant updates;

• Traveling and making visits to prospective and existing clients, including arranging and leading center tours, as needed;

• Following up with clients on accounts receivable matters as requested;

• Completing assigned reports in a timely and accurate manner;

• Working in the electronic medical record system to research client and visit information as needed;

• Utilizing approved external software to assist in researching, qualifying, and tracking prospective clients to resolution;

• Attending meetings and assisting with projects as requested;

• Ensuring courteous and professional communication with all parties;

• Adhering to all department policies and procedures;

• Operating and maintaining office equipment as trained;

• Completing other duties as assigned.

Minimum education and professional requirements include, but are not limited to, the following:

• Employee must be 18 years of age or older;

• High school graduate or equivalent;

• One to three years in occupational health or employer relations administration preferred;

• Knowledge of Workers’ Compensation, physical examinations, drug testing, and other occupational health employer services preferred;

• Excellent verbal, phone, and written communication skills required;

• Ability to prioritize and multitask;

• Self-starter with the ability to work independently and achieve productivity goals;

• Proficiency in Microsoft Office (e.g., Excel, Word, and Outlook);

• Must be able to sit, stand, and walk for long periods of time (possibly 4-7 hours at a time);

• Ability to lift up to 20 lbs.;

• Ability to work flexible hours as needed;

• Ability to travel and have reliable transportation.

Salary Range: $50,000 to $85,000 annually, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents

• Disability, Life and Long Term care insurance

• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)

• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank

• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked

• Discounted medical treatment at any Patient First location for employees and immediate family

• Bonuses include:     

- Recruitment bonus