About Us
Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,500 customers, including 23andMe, Bose, Boston Red Sox, Five Guys, and Zappos, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at planful.com.
About the role
Deliver responsive, comprehensive, and friendly technical support to internal customers, ensuring all interactions are professional and customer-focused. Provide assistance with a wide range of end-user hardware, software, peripherals, and enterprise applications. Efficiently manage and resolve service tickets, addressing basic to moderately complex technical issues. Maintain clear communication throughout the support process, ensuring customers are informed and satisfied with the solutions provided.
Requirements
- Proven organizational skills and attention to detail.
- Strong customer service skills. Strong written and verbal skills.
- Ability to multitask and handle multiple projects at once.
- Strong desire to learn and grow and to work in a fast-paced environment.
- Ability to think analytically and solve issues
- Knowledge of desktop and laptop hardware.
- Demonstrable experience with Windows Client OS and Microsoft Office Suite.
- Demonstrable experience with LAN administration.
- College degree preferred.
- Able to lift and carry at least 30-50 lbs.
- Valid Driver’s License
- Minimum 5 years of related work experience
Responsibilities
- Serve as the first point of contact for desktop computer hardware, software, printers, and network issues.
- Work with users to resolve issues as they arise.
- Administration of network resources across all customers.
- Monitor the health of critical computer systems.
- Maintain software patches and desktop/server software as mandated by company standards.
- Maintain up-to-date documentation of computer systems and create SOP’s.
- Work with vendors to resolve issues.
- Provide users with basic software training.
- Other duties assigned by the Manager to support the broadcast initiatives.
- IT tasks include user account creation, refreshing user devices, setting up user profiles, installing applications, software updates, patch deployment, and asset tracking.
- Admin tasks include network printer support, document, and monitor issues, maintaining corporate compliance and documentation; and configuring, deploying, and supporting IT connectivity to broadcast equipment throughout the office and transmitter sites.
- Support Active Directory services.
- Experience in Windows Server administration and troubleshooting.
- Windows Server 2012 and above (Installation, configuration, troubleshooting)
- Active Directory (Configuration, troubleshooting)
- Hardware support (RAID failure, etc.)
- Advanced use of various Windows Server operating systems and applications and services. Remote Desktop Services, DNS, DHCP.
- Proficient with Group policy creation, and solve.
- Advanced solve experience with Windows 10\11and Office 365, including OneDrive, Slack, OKTA, Zoom.
- Advanced use of Operating system deployment tools and concepts like MDT.
- Proficient use of OneDrive, Teams, Word, Excel, PowerPoint, Access and Outlook.
Desired Qualifications & Skills
- Effective written and verbal communication skills.
- Experienced, critical thinking troubleshooter who can put out fires under pressure when workload increases.
- Has knowledge of a variety of modern software applications and the versatility to learn new tools.
- Self-starter who is comfortable working with various skill sets, developers, system, and security engineers.
- Upbeat and passionate about providing highly effective customer service.
- Organized and efficient with ability to assist others as needed.
- Professional certification(s).
Why Planful
Planful exists to enrich the world by helping our customers and our people achieve peak performance. To foster the best in class work we’re so proud of, we’ve created a best in class culture, including:
- 2 Volunteer days, Birthday PTO, and quarterly company Wellness Days
- 3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
- Annual Planful Palooza, our in-person, company-wide culture kickoff held in cities like San Diego, Denver, and most recently - Palm Desert, California!
- Team-specific offsites in cities like New York, Sonoma, or our brand new HQ based in downtown San Francisco
- Office hubs in San Francisco, Toronto, and London. We also offer benefits such as home office setup, and monthly wifi and cell phone reimbursements for all employees, in-office or remote.
- Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific monthly training programs
- Employee Resource Groups such as Women of Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the way
Working Location: Remote
Pay Transparency Statement
At Planful our top priority is to support our employees and ensure each individual has access to equal growth opportunities. Pay decisions take into consideration the individual's skillset, experience, knowledge, qualifications for the role, and specific work location.
Our base salary band for this role is $80,000-$100,000 USD per year, dependent on working location and experience. This position is eligible for bonuses/ commission and more details about our company benefits can be found here: https://planful.com/jobs/
