Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Job Title: Deal Operations Analyst
Department & Team: Deal Desk | Deal Operations
Job Reports to: Associate Manager, Deal Operations
Location: Genesys Cloud Services Cayman, Ltd - Philippine Branch
Job Summary
The Deal Operations Analyst is a vital member of the Global Commercial organization providing concierge assistance and operational deal support to the Field for QTC activities necessary to execute revenue. Sales is our customer. The Deal Operations Analyst reports to the Associate Manager, Deal Operations and has the opportunity to learn about and grow within all areas of Genesys.
Major Responsibilities/Activities
- Be a main point of contact for Global Sales and Renewal teams in navigating quote tools, quote- to-cash processes and any associated challenges submitted via a ticketing portal.
- Understand Quote-to-Cash programs and system tools necessary for deal execution.
- Conduct virtual 1:1 walk-through calls with Sales as necessary to resolve issues, answer questions on quoting and programs, and navigate Salesforce tools.
- Facilitate answers and resolutions with internal departments on Sales’ behalf.
- Connect Sales with internal subject matter experts, i.e., Deal Desk, Order Management, Licensing, Product Management, IT, etc. as appropriate.
- Inform IT and Quote to Cash BPA team of system bugs and challenges, and follow-up with teams to resolve.
- Perform projects as assigned by management.
- Remote position. Periodic visit to office and minimal travel as necessary.
Minimum Requirements
- Ability to work 7pm-4am Manila time zone.
- 2+ years’ experience using Salesforce.
- Experience working with Field Sales and Quote to Cash practices.
- Ability to multi-task, prioritize, and be detail-oriented.
- Team player who enjoys working in a team environment.
- Flexible and adaptable to constant and rapid change in process, organization, and protocols.
- Experience with Microsoft Office (e.g., Word, Excel, PowerPoint); and Adobe Acrobat Pro DC.
- Creative and critical-thinking skills.
- Bachelor’s degree in business, business development, communications, customer experience, or
operations.
- Ability to work independently and be resourceful.
- Expert customer service skills.
- Strong verbal and written communication skills.
Ideal Candidate
- You possess initiative and proactiveness.
- You are comfortable working with international teams and different cultures.
- You are empathetic to your co-workers.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
