Customer Success Consultant

The Customer Success Consultant is responsible for collaborating and communicating with TruBridge clients to ensure a successful client experience.  Customer Success Consultants focus on partnering with clients to clearly understand their data, goals, challenges, organizational structure, and key business drivers.

Essential Functions

• Maintain and manage relationships with multiple clients.
• Collaborate with other business units and/or internal teams to ensure client satisfaction.
• Serves as a point of contact for all customers and interact with clients through meetings, emails, and escalation resolution.
• Ensure communication between client and internal teams.
• Ensure customer emails are addressed within 24 hours with a timeline or resolution to the concern/request presented.
• Responsible for facilitating project plan timelines and communicating with the customer.
• Drive process improvements across customer and internal teams by identifying challenges and revenue opportunities for customers.
• Identify upsell opportunities and connect Client Executive with the client.
• Provide a high level of value and customer service to both our clients by identifying and efficiently resolving issues.
• Perform additional projects and job duties as assigned.

Skills & Requirements:

• Strong analytical and problem-solving skills required.
• Exceptional written, verbal, and interpersonal communication skills required.
• Excellent client-facing and presentation skills.
• Professional demeanor required.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.

Minimum Requirements:

Education/Experience/Certification Requirements

• Bachelor’s Degree, or equivalent, preferred.            
• 4+ years Client/Account management or related experience.
• General understanding of project management procedures.
• Proficient in Microsoft Word, Outlook, and Excel.

Preferred Qualifications:

• Bachelor’s Degree or equivalent