Customer Service Advocate Seasonal - Remote - $17.50/Hr + Equipment

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Due to specific position requirements, we cannot hire from the following locations for this opportunity: Oconus, Montana, Illinois, Maryland, Michigan, Minnesota, Vermont and Rhode Island

Equipment is Provided!

$17.50-$18 per hour

FT

Post Training Schedule

• TBD - between the hours of 5am - 11pm PST
• Monday - Friday with the ability to work Saturday and Sunday if needed
  
  

Do you enjoy helping customers, problem solving and ensuring delivery of outstanding support within a fast-paced environment? If so, then you might be the perfect match for our Seasonal Remote Customer Service Advocate role.

We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as seasonal, unlicensed, Customer Service Advocates. In this role, you will be responsible for taking customers through the post-enrollment journey, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls and providing exceptional support to enhance member satisfaction and retention.

What You’ll Be Doing

• Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between carrier and member, and providing information about our complimentary services.
• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
• Assist members with questions related to their current plan, explain benefits included in their plan and how to use them.
• Answer outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans.
• Accurately use the script on screen and tools provided to help find client information, answer questions about our member’s plan, efficiently document notes and outcome of the interaction.
  
  

Auto req ID

428391BR

Minimum Education Required

Certifications/Security Clearances/Other (Enter Below)

Job_Category

Work From Home

Additional Qualifications/Responsibilities

• High School diploma or GED certificate
• Strong organizational, interpersonal and communication skills
• 6 months of customer service experience, preferably in a call center or similar environment.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Proficiency in using a dialer and other computer applications is a huge plus
• High speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload.
• Prior experience with health insurance/Medicare plans is a plus.
• Comfortable with desktop computers, including knowledge of MS Office applications and web browsing.
• Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST.
• Must be able to work Saturdays and Sundays.
• To perform this job successfully, a dedicated quiet home office/workspace is needed with stable internet connection. A home-based system test will be required to ensure speed and quality match company requirements. Cost for internet and/or phone service/equipment will not be reimbursable.
  
  

Equipment provided: desktop, monitor, keyboard, mouse, and headset.

City*

United States

State*

N/A

Job Code

Work_From_Home WFH

Affiliate Sponsor

Instant Teams