OVERVIEW:
GiGstreem, a leading Internet Service Provider based in the US, provides innovative technology solutions to residential (Single Family, MDU) and commercial (MTU) clients across various markets nationwide.
SUMMARY:
As a Community Account Manager, you will play a pivotal role in ensuring the seamless operation of our company and be the contact for our residential clients. Our success hinges on strong partnerships with property staff, as they are the linchpin connecting us to our customers and their experience. Effective communication, writing and time management skills are necessary. Some travel will be required to your designated territory. If you’re looking to make an impact and enjoy a dynamic and fast-paced environment, this is the perfect opportunity for you.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Relationship Building: You are the face of GiGstreem to our partner properties. You’ll build strong relationships with property managers, leasing agents, etc., and provide education and support to ensure a seamless Internet experience.
- Property Success: You’ll proactively implement strategies to drive property and resident satisfaction and monitor the property experience to quickly resolve any concerns that may arise.
- Account Growth: You’ll support revenue growth by working with our Business Development team to identify opportunities for up-selling, cross-selling, and introducing new services.
- Reporting and Analysis: Deliver reports to your clients based on internal tickets, analytics and customer satisfaction reports.
- Property Visits: You will make in-person visits to meet and train on-site staff and host resident events to drive resident adoption and satisfaction.
QUALIFICATIONS:
- Strong organizational skills: You must be able to manage multiple clients simultaneously and coordinate with internal teammates to provide satisfactory results.
- Reporting and Analysis: Deliver regular reports on account performance, analyzing key metrics and customer feedback. Report internally and externally on ongoing client topics.
- Presenting and running meetings: Lead client meetings to discuss property reviews. You will be presenting insightful reports and addressing critical escalations as the representative of GiGstreem. It is imperative to remain professional and personable while always championing for the property.
- Product Expertise: Maintain an in-depth knowledge of our internet products and internal systems. Deliver training sessions to Property Management on GiGstreem’s products and external systems to improve proficiency and ensure effective utilization.
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
- Coordinate multiple tasks simultaneously and stay organized.
- Collect, interpret, and/or analyze complex data and information.
- Understand and respond to a diverse population.
BENEFITS:
- Health Insurance
- Vision insurance
- Dental insurance
- Long Term Disability
- Life Insurance
- Paid Time Off
- Monthly Cell Phone Reimbursement
Location: Remote
Region: Must be from AL, AR, FL, GA, KY, LA, MS, NC, SC, TN
GiGstreem is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@gigstreem.com.
