Change & Release Management Advisor

Must be a Cigna Contractor

Cigna Medicare is working on delivering best-in-class technology solutions to support the growing market.  The Medicare Tech Ops team is looking for a release and change manager combination that not only supports application teams on their path to production, but also can look at complete releases holistically.  This role does entail implementation management as a component of the overall role.  It will contain change management principles and will help shape the future of the change management process.

Duties and Responsibilities

• Maintaining release content and tracking version control for applications in each environment

• Collaborate with IT and business staff for implementation planning (including order of activities, check outs, back outs, ops readiness, and various go-live activities)

• Help construct release calendar per environment for applications

• Help identify improvements to process and help drive improvements into our processes

• Maintain documentation related to procedures and processes

• Conduct go/no-go calls prior to release

• Ensure release approvals are collected before deployments begin

• Identify, document, and work through release dependencies, risks, and issues; escalating as needed

• Conduct calls that orchestrate late night deployments of assigned applications

• Document and report on changes in our system’s of truth

• Build a simple, well-thought out change management process to support Medicare business going forward

Qualifications

• Bachelor’s degree (or greater) in computer science, information systems, mathematics, or related field.

• Have at least 3 years of relevant work experience

• Experience working with IT infrastructure and IT application teams

• Experience with change management ITIL processes

• Experience with ServiceNow

• Experience with MS Project or equivalent software for order of activities

• Experience working change management, release management, and/or implementation management

• Takes initiative, go-getter attitude a must!

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 106,200 - 177,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.