Career Opportunities: Senior Associate Vocational Coach STD/LTD (90922)

 Job Requisition ID: 90922 

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

Are you interested in changing lives by helping people with disabilities meet their work challenges?  Do you want to be a change maker all while enjoying a work-life balance?  Excellent!  We appreciate your consideration and know your time is valuable, so we’ll keep this brief…

Can you quickly form a rapport with a customer over the telephone while assessing their motivation and needs to help them reach an appropriate work goal? Are you passionate about forming creative recommendations that will help customers safely work productively?

Do you have what it takes to partner and communicate with internal business partners, managers, HR/Benefits administrators, health care providers, and customers so that everyone can get on the same page to promote productive and safe work?

Are you ready to be relied on as an expert by our collaborative claims managers, nurses, and doctors?

Being a Vocational Coach in the Healthy Working Life Department means that you will work with customers who have a very wide array of injuries or illnesses that impact their ability to work.  Your sole job will be to work with customers who want to work with you and help them reach appropriate goals that you will help them to set.  Our team is very collaborative, and we want you to be able to grow with us as we continue to delivery wins for our customers and our clients every day.
 

What You’ll Do:

• Bring your work to life through professional documentation- Ability to document your work showing your amazing impact on the lives of our customers. Candidate should have the ability to understand and be able to articulate a customer's perspective.
• Know your audience - Work with employers who may need help to understand how a person with disability can be at work.  Explain to health care providers what occupations involve.  Keep customers engaged.  Use telephone, email, and written correspondence to your advantage.
• Manage your day through competing priorities - Plan to maximize your time to help customers with disabilities to meet work goals and adjust your plans for the day when a customer or client needs more support than anticipated.
• Strategize and execute effective vocational case management – Maintain timely contacts and follow-ups while providing exceptional stay-at- and return-to-work planning.
• Improve (us and you) – Collaborate with a network of CRC Vocational Coaches to talk about best-in-class approaches to our program and individualized work with the customers we serve.
• Use Vocational Expertise­ – Help claim management partners understand occupational demands and transferability.  Quickly assimilate policy language and explain how it impacts a customer’s return-to-work journey.
   

What You’ll Bring:

• Passion for helping people adapt to physical, emotional, and cognitive challenges and not just go back to a but stay in a meaningful job.
• Master’s Degree with focus in Rehabilitation Counseling.
• Active Certification as a Rehabilitation Counselor (CRC; or will by your first day of work).
• Tech Savvy; Microsoft Word, Outlook, SharePoint, and being able to quickly learn proprietary claims management systems are a must.
• Be creative; Generate innovative ideas, approaches and solutions while being flexible and adaptable.
• Possess strong written and verbal communication skills.
• Be a master case load manager.  We want you to be able help customers and talk to them frequently so time management and planning your day are very important.
• Document, document, document.  Case documentation to clearly articulate efforts to aid the customer in meeting their unique needs, next steps, and reactions of the customer, client, health care provider per internal policies and procedures.
• Always act in a manner in line with ethical obligations issued by the Company and the Commission on Rehabilitation Counselor Certification.
   

Bonus points for these: 

• Experience working with people with mental health disabilities to seek gainful, meaningful, and productive employment while working to strategize ways to reduce workplace stigma.
  Additional relevant licenses (LPC or LPC – I) and certifications (CCM, CDMS, CLMS, CEAS, PHR/SHRM-CP etc.).
• Experience aiding customers with job seeking skills education and job placement assistance.
• Deep understanding of occupational titles with experience completing Transferable Skills
• Analyses along with authoring reports of findings.
• Understanding of ergonomic coaching techniques.
• Three years of experience as a vocational rehabilitation counseling practitioner or two years vocational rehabilitation experience in disability claim environment.

Work Location:  Remote. Your workspace should be in a private location where another person cannot see your screen and there is the ability to properly lock and secure your computer and work documents after work.

This position requires high-speed broadband internet.  Internet cannot be a satellite or a “hotspot” mobile connection. Candidates must have the ability to run a hard line connection to a computer vs. always working wireless.

It is recommended that all qualified candidates apply to this posting as soon as possible.  Residents of Colorado are hereby notified that the deadline to apply is 2 weeks from the Posting Date listed above.

#LI-KH1
#LI-REMOTE

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Pay Transparency

Salary range: $65,000-$90,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Job Requisition ID: 90922