Associate Client Implementation Manager

Job Description:

Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for an Associate Client Implementation Manager to join our Client Implementation Team and be responsible for the delivery of professional services that support the implementation and ongoing optimisation of Applied software and solutions.

The Associate Client Implementation Manager and team members work with new and existing clients providing solutions utilising our leading-edge insurance software and products to optimize their use of our systems. Working with a diverse mix of insurance brokers you will be hands on configuring the core application to meet their business process needs.

What You’ll Do

• Perform implementation, optimisation and/or strategic consulting engagements with Applied customers based upon a defined scope of work
• Engage with new clients, facilitating workshops to gather software configuration and business process requirements
• Deliver and/or manage education of Applied clients use of Epic and extended solutions
• Perform reviews with existing clients to ensure optimisation of their processes, utilising new software enhancements when applicable
• Articulate reasons for change by utilising strong Business Analysis skills
• Develop and maintain a functional understanding of the entire Applied product portfolio and how Applied solutions can be used to solve clients’ business processes
• Gain a good understanding of General Accounting to enable review and implementation with each client
• Configuring the core application
• Keep abreast of changes to Insurance industry and regulation
• Ensure a high level of customer service whilst remaining commercially focused
• Contribute to the development and ongoing improvement of the Client Implementation methodologies

What You’ll Need to Succeed

We’re looking for someone who:

• Can work remotely or from an Applied Systems Office
• Is able to travel up to 25%

Your experience should include some or all of the following:

• Up to 1 year directly related work experience
• Experience in client service, leadership, and logistics
• Good computer skills and the ability to use business support software
• Strong client service, project management, and quality control skills
• Strong resource planning skills
• Excellent leadership and client service skills
• Strong teamwork skills and attention to detail
• Basic knowledge of insurance industry and/or Applied product portfolio
• Basic knowledge of a professional services within a software company

 Additionally, you may have:

• Diploma or degree in a Business-related field, plus specialised training  
• PMP / PRINCE2 / CMI diploma / BCS BA certifications

 What You’ll Gain

• Private Medical Insurance and Eye Care
• Wellness incentives
• Pension scheme with employer matched contributions

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Volunteer time off

Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.

What We Value

We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance – safeguarding and protecting what matters most in people’s lives. And there is no more important job than that.

Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.

Who We Are

Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people worldwide to safeguard and protect what matters most.

For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.

It’s an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what’s possible.

EEO Statement 

At Applied we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and consistently aim to recruit the most suitable person to the job. We particularly encourage applications from women, individuals with disabilities, and underrepresented ethnicities. All applicants will be treated on the basis of merit and without unlawful discrimination.

 #LI-Remote OR #LI-Hybrid