Offer summary
Qualifications:
1-3 years in customer support roles, Experience in B2B SaaS or tech startups, Strong verbal and written communication skills, Ability to work on weekends and public holidays, Familiarity with CRM systems like Salesforce and Zendesk.
Key responsabilities:
- Provide exceptional customer support via multiple channels
- Take ownership of customer tickets until resolution
- Collaborate with stakeholders to enhance the customer experience
- Document best practices and improvement suggestions
- Manage a high volume of cases efficiently