Director, Global Partner Marketing Programs

Job Description

What you'll be doing

• Collaborate with the senior leadership level of the Partner sales, strategic alliances, and technical alliance teams on marketing strategies and programs aligned to their goals 

• Drive transformational change in how we approach Partner marketing to support our aggressive growth goals 

• Align all teams to common goals and strategies, and represent those combined plans as one unified effort to executive Partners 

• Develop Partner marketing strategies and programs that meet business goals, with a relentless focus on Partner-sourced pipeline; primary focus on how marketing can help drive new business through our Partners 

• Partner with marketing and sales operations to create an always-on view of Partner-sourced pipeline that includes regular check-ins with global and regional sales, marketing and operations leadership 

• Monitor, assess and report on all Partner marketing performance metrics 

• Provide strategic direction and guidance based on analysis of results 

• Provide guidance and direction to regional marketing teams on Partner strategy, lead generation programs, and Partner communications and enablement 

• Own end-to-end development and management of Partner marketing programs globally, including collaborating with in-region Partner marketing managers around the world to align Partner marketing strategies and support regional Partner goals 

• Connect, our online hub for delivering program info and assets to our Partners Develop Partner-facing campaigns, presentations, competitive content, success stories, product, and program information 

What you bring to the role:

• 10-12 years of experience as a respected leader in establishing and implementing Partner marketing strategies and partner marketing programs for B2B companies (high-growth SaaS preferred) 

• Transformational leader who can identify the secret sauce that will elevate our Partner marketing efforts to be best-in-class, even as ranked against much larger competitors and peer companies! 

• Positive attitude, team-oriented, energetic, and optimistic 

• Deep understanding of Partner marketing KPIs and measurement

• Ability to travel 25% of the time

Qualifications:

• Experience developing partner programs to support an independent selling channel that delivers significant bookings and revenue results 

• Self-starter with drive to succeed in a quickly changing business environment 

• Comfortable with ambiguity and proven ability to drive impact

• Strategic problem solver with strong analytical skills that drive optimization strategies for new and existing initiatives

• Bachelors degree or higher

• MBA in marketing a bonus

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

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