Offer summary
Qualifications:
High school diploma or equivalent, Fluent in Spanish (minimum B2), Advanced level of English (minimum B2), Minimum 6 months of customer service experience, Good MS Office skills.Key responsabilities:
- Address 30 - 50 inbound inquiries daily
- Accept and process transactions in SAP/CRM
- Process customer confirmations and investigate shipment status
- Interface with departments to resolve order issues
- Achieve target goals for deadlines and order quality