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Customer Service Representative with Spanish and English

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Poland

Offer summary

Qualifications:

High school diploma or equivalent, Fluent in Spanish (minimum B2), Advanced level of English (minimum B2), Minimum 6 months of customer service experience, Good MS Office skills.

Key responsabilities:

Address 30 - 50 inbound inquiries daily
Accept and process transactions in SAP/CRM
Process customer confirmations and investigate shipment status
Interface with departments to resolve order issues
Achieve target goals for deadlines and order quality

Ecolab XLarge https://www.ecolab.com/

10001 Employees

See more Ecolab offers

Job description

What You Will Do:

Address on average 30 - 50 inbound inquiries each day from internal & external customers while following department guidelines;
Accept and process transactions in SAP/CRM;
Process customer confirmations and investigate shipment status;
Interface with other departments to resolve problems related to order to cash cycle;
Achieve target goals for daily deadlines and monthly order quality.

What’s in it For You:

Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, sports cards).
Work-Life Balance: Flexible working arrangements with remote model of work
Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.
Collaborative Environment: Strong teamwork and diverse interactions.
Development Opportunities: Personalized plans with rapid progression
Versatile Career Paths: Professional growth supported by active committees for different career levels.
Supportive Culture: High employee satisfaction and responsive feedback.
Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ training, soft skills and management training, and LinkedIn learning.
Relocation Support: Assistance for international candidates and candidates living outside of Krakow.
Social events such as family events and charity auctions.
Comfortable working environment (Library, relaxation area, casual dress code).
Parking space for cars and bikes.

What You Will Need:

High school diploma or equivalent;
Fluent in Spanish (minimum B2 – verbally and written);
Advanced level of English (minimum B2 – verbally and written);
Minimum 6 months of customer service experience;
Good MS Office skills;
Strong customer orientation;
Effective business writing in a professional and friendly approach;
Good problem-solving and decision-making abilities;
Embrace repetition of core job duties in a fast-paced environment;
Experience using Customer Service software or/and SAP is considered an advantage;
No immigration sponsorship offered for this role.

Apply today and start owning your future!