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Systems Engineer (Mac) - BOT

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
India

Offer summary

Qualifications:

5+ years in Information Technology, Expertise in JAMF Pro, Knowledge of Macintosh operating systems, Experience with privileged access management, Strong technical troubleshooting skills.

Key responsabilities:

  • Manage JAMF Pro environment and configurations
  • Provide advanced troubleshooting for macOS
  • Offer help desk support for Mac issues
  • Create documentation and conduct user training
  • Analyze help desk trends for improvements
Accolite Digital logo
Accolite Digital Large https://www.accolite.com/
1001 - 5000 Employees
About Accolite Digital
Accolite Digital is an innovative, best-in-class digital transformation services provider, successfully delivering design driven complex digital transformation initiatives to Fortune 500 clients. We do so by simplifying our client’s digital journeys with a human-centric design and product innovation approach by engaging a community of bright and passionate technologists. Our differentiated services offering span digital product engineering, cloud and DevOps, data and AI, customer experience, cyber security, and design services. We provide these services across banking and financial services, insurance, technology media and telecom, healthcare, and logistics industries. Our four value tenets:1. Digital First: Driving business outcomes and transforming experiences through design thinking led agile product innovation.2. 100% Customer Success: Fostering deep and long-standing relationships with Customers, invested with high-touch leadership.3. Top 1% Talent: We hire and nurture the highest quality talent through a differentiated recruitment process.4. Deep Domain Expertise: We bring a rich blend of business insights and technology depth to drive transformation.Our DNA is built on a strong set of core values: Driving customer success, doing the right thing, being an entrepreneur, creating a happy and healthy workplace, and winning together. We are a ‘Great Place to Work.’ This certification is an external validation of our robust value systems and reinforces our culture in creating a happy, healthy, and safe workplace. In addition, Zinnov, a management and strategy consulting firm, has recognized us as an ‘Established player’ in providing Digital Engineering services. Headquartered in Addison, Texas, Accolite has a presence across the United States, Canada, and Europe and has digital labs in Bangalore, Hyderabad, Gurugram, and Chennai. For more information visit: https://www.accolite.com/
See more Accolite Digital offers

Job description

We are seeking a highly skilled and proactive System Engineer with expert knowledge of JAMF Pro to manage our Apple device ecosystem. This role is critical in configuring and maintaining Macintosh operating systems, applications, and policies within JAMF. The ideal candidate will also serve as the primary Macintosh support specialist within the organization and provide general help desk support.

KEY RESPONSIBILITIES
  • JAMF Configuration and Management:

  • Fully manage and administer the JAMF Pro environment.
  • Configure applications, manage settings, and develop policies specific to organizational needs on Apple devices.
  • Implement and oversee the setup of OS and application patches, ensuring that all Macintosh devices are up-to-date and secure.

    • Macintosh Systems Expertise:

  • Act as the primary "go-to" for all Macintosh-related support issues in the organization.
  • Provide advanced troubleshooting and technical support for macOS and related software issues.
  • Coordinate with IT and business units to optimize Macintosh configurations for various roles and applications.

    • Help Desk Support:

  • Provide help desk support, including direct resolution of complex issues for Macintosh and all help desk support tickets.
  • Mentor and assist other help desk staff in resolving Mac-specific issues and improve overall support strategies for Apple devices.
  • Analyze help desk trends related to Macintosh systems to identify and address systematic issues or training needs.

    • Documentation and Training:

  • Create and maintain comprehensive documentation on JAMF configurations, Macintosh system setups, and troubleshooting guides.
  • Conduct training sessions for end-users on the effective use of Macintosh systems and applications.

    • REQUIRED SKILLS AND QUALIFICATION
  • 5+ years of experience in Information Technology.
  • Understanding of privileged access management (PAM).
  • Demonstrated expertise in managing JAMF Pro to configure and support Apple devices.
  • In-depth knowledge of Macintosh operating systems, applications, and hardware.
  • Proven ability to provide high-level technical support and troubleshooting.
  • Strong communication skills and the ability to work effectively in a team environment.

    • PREFERRED SKILLS
  • Certifications such as Apple Certified Support Professional (ACSP) or JAMF 100/200/300.
  • Experience with ITIL frameworks and providing help desk support in a structured environment.
  • Familiarity with networking protocols and configurations specific to macOS.

    • Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Industry :
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Privileged Access ManagementTechnical SupportITIL Security ManagementNetwork ProtocolsJamfHelp Desk SupportInternal DocumentationMacintosh Hardware

    Other Skills

    • Troubleshooting (Problem Solving)
    • Verbal Communication Skills
    • Information Technology
    • Teamwork
    • Training And Development
    Are you interested?

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