Offer summary
Qualifications:
Bachelor’s Degree preferred, Experience in B2B customer support, Technologically proficient, Fluent in English, Previous work experience in a SaaS environment.
Key responsabilities:
- Support Customer Success Consultants with administrative tasks and direct client coverage.
- Act as the liaison between clients and data teams regarding ticketing and metrics.
- Ensure platform utilization and build rapport with clients to drive adoption.
- Conduct client training and assist with the customer journey through certification.
- Travel to client sites as necessary to enhance client relationships.