Offer summary
Qualifications:
Bachelor’s Degree in Computer Science or related field, 5+ years in incident response and management, Proficient in cloud service tools, Familiarity with AWS, Azure, Google Cloud, Experience with Confluence/Jira.Key responsabilities:
- Monitor incident and service request queues
- Prioritize and direct requests to teams
- Serve as primary contact for incidents
- Maintain documentation of incidents and resolutions
- Track performance metrics for improvement