Offer summary
Qualifications:
5-7 years experience in CSM or similar role, Strong background in SaaS or subscription-based business, Exceptional relationship management skills, Outstanding project and organizational skills, Proficient in digital CX metrics analysis.
Key responsabilities:
- Develop and maintain trusted advisor relationships
- Align partnership activities with business objectives
- Manage renewals and upsell opportunities
- Collaborate cross-functionally to support customers
- Share best practices and industry trends