Sales Operations Account Manager

Description

•     Point of contact for customer operational issues
•     Order processing from PO to delivery, ensuring optimal practices are applied.
•  Ensure the timely and successful delivery of our products according to SE committed dates and customer needs.
•     Manage customer escalations, initiate and execute resolutions.
•     Hold periodic forecast process with the customers. Measure, raise flags and manage customer stock, booking and shipments
•    Work with Finance department to resolve invoice, credit and pricing issues.
•    Track and monitor customers agreement and incentive plans.
•    Issue weekly reports, reflecting order status & financial aspects.
•    Ensure an appropriate order flow with the compliance to organizational policies.
•    Improve processes, build KPI’s and lead automation.
•    Frequent communication with worldwide SolarEdge interfaces: customers, operations, planning and sales managers

Requirements

·      BSc in Industrial Engineering, Economy or Accounting from a recognized university - Must

·      Up to 2 years’ experience in supply chain, planning or operations roles.

·      Experience in a high-tech company – a plus.

·      Excellent English - a must. More languages (mainly German, Italian, French) – a plus.

·      Proficiency with Microsoft Office, strong proficiency in Excel.

·      Self-starter, ability to operate multiple tasks in a fast paced business environment.

·      Team player and excellent communication skills.