Client Experience Manager

Are you a digital media enthusiast who excels at building rapport and trust with clients? We are seeking a Client Experience Manager with strong communication and problem-solving skills to join our Life Sciences team. (Learn more about Life Sciences at https://lifesciences.phreesia.com/.)    

In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands by advertising on our platform. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to grow your career in new directions.  

This is a work-from-home position with the expectation that you live within the New York City/commutable area. 

What You'll Do:    

• Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient-facing strategic imperatives    

• Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads   

• Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily 

• Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals   

• Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals    

• Collaborate across Life Sciences teams and mentor junior team member to drive strategic initiatives 

What You'll Bring:   

• Bachelor’s degree required and 4+ years of media agency experience in account management, advertising media buying, or media strategy with healthcare brands in the pharmaceutical space 

• Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement   

• Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business    

• Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area