Program Manager, Global Executive Marketing

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Global Executive Marketing team at ServiceNow is looking for a Program Manager who is a strategic thinker, highly adaptable, and shares our passion for CXO engagement and global cross-functional collaboration. Our mission is to engage deeply with key leaders and drive strategic growth by creating meaningful relationships and fostering collaboration at the highest levels. 

Overview: 

We are seeking a Program Manager, Global Executive Marketing to lead our efforts in developing and executing key cross-functional programs that engage C-suite executives globally. In this role, you will be responsible for driving strategic CXO engagement initiatives, ensuring alignment across global teams, and fostering strong relationships with top executives. 

As a Program Manager, you will partner closely with internal stakeholders across functions (e.g., product, sales, marketing) to define and execute on strategic growth initiatives. You'll be responsible for coordinating global outreach, streamlining executive engagement efforts, and delivering on impactful business outcomes. 

This is a unique opportunity to shape how our company interacts with key decision-makers across industries and geographies, helping us foster lasting partnerships that support our long-term growth strategy. If you have a passion for engaging top-level executives and are ready to lead global initiatives with a focus on relationship-building and strategic alignment, we'd love to hear from you. 

In this role, you will... 

• Lead cross-functional global programs focused on CXO engagement and strategic growth 
• Develop and manage program objectives, actively addressing risks and roadblocks to deliver successful outcomes 
• Drive execution across multiple workstreams, coordinating resources, deliverables, and key milestones 
• Collaborate with stakeholders globally to ensure alignment and successful executive engagement strategies 
• Conduct discovery research, including data analyses and executive interviews, to inform and optimize engagement strategies 
• Create executive-level presentations, reports, and playbooks to summarize key findings, recommendations, and strategic initiatives 
• Provide regular updates and insights to senior leadership on program progress and outcomes 
• Build and nurture strong relationships with key C-suite executives, aligning engagement efforts with the company’s long-term growth strategy 
• Ensure the voice of the executive is reflected in company-wide strategic initiatives and growth planning 

We are looking for someone with: 

• Minimum 8 years of professional technology industry work experience in a mix of program management, executive engagement, or a similar role at a technology company (preferably SaaS) or top-tier strategy consulting firm 
• A proven track record of managing global, cross-functional programs focused on executive engagement or strategic growth 
• Exceptional communication skills, with the ability to influence and collaborate across diverse teams and personalities 
• A strategic mindset with the ability to both focus on big-picture goals and dive into details when necessary 
• Entrepreneurial self-starter who enjoys working in a fast-paced, innovative high-growth environment 
• Strong presentation and negotiation skills for internal audiences and external interactions with the ability to inspire, engage, and build trust 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $129,500 - $226,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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