Regional Account Manager

The National Accounts, Inside Sales Representative works with customers to proactively and reactively help identify, understand, and resolve business, distribution, and operational issues; responds to customer inquiries and takes actions essential to maintaining favorable customer relations; and works both independently and collaboratively with other Specialty Distribution and Cencora team members focusing on accounts where high-touch customer interaction is essential to business retention and expansion.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Builds a long-term business partnership with each assigned customer based in trust and confidence that their needs and issues will be addressed and resolved in a timely and professional manner. Is the primary point of contact for all issues and orders.
• Acts as a consultative business partner, continually identifying opportunities to improve the customer’s business through increased utilization of Cencora's service/programs/solutions.
• Proactively anticipates, investigates, and resolves customer issues (e.g., stock shortages) both in the field and remotely via phone. Responsible for “end to end” total issue resolution and developing and executing an independent plan to ensure customer satisfaction.
• Supports sales efforts for business expansion aligned to corporate division and business unit goals
• Onboard and develop new business opportunities through proactive outbound calling/marketing efforts.
• Surfaces customer needs through a strong knowledge of the customer’s business and deep relationship and identifies potential ASD programs/solutions opportunities that would benefit the customer’s business (e.g., Women’s Health IUD Program & Cubixx).
• Develops and improves knowledge of Community Health Center, Federally Qualified Health Center and Contracted Pharmacy programs, updating accounts on 340B market changes such as pricing, new products and 340B guidelines.
• Provides input to and ensures that Account Management efforts are aligned with the overall customer business plan that is updated on a quarterly basis. Continually stays connected with other members of the sales team to identify opportunities.
• In collaboration with Customer Service and Account Executives, works to continually improve the customers overall satisfaction.
• Coordinates closely with wholesale and specialty distribution Account Executives, present a cohesive “face” to the customer.
• Logs all customer and key internal interactions in Salesforce on a timely and continually basis to identify opportunities, facilitate issue resolution, periodic reporting and coordination.
• Develops and demonstrates a comprehensive knowledge of customer invoicing, payment terms, collections and customer payment history as necessary to assist Accounts Receivable as required from time-to-time.
• Develops and maintains working knowledge in all industries, along with the regional territory, through the use of specialty distribution training, sales executive collaboration, industry information and company literature.
• Works directly with Director of Sales to transition newly acquired business to the individual territory assignment.
• Must be willing to travel quarterly (including overnight travel) within the assigned customer base and geographic territory; travels to events such as conferences, national and regional meetings.
• Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires a demonstrated track record of successful in-person account management skills within a defined territory and customer set resulting in a high level of customer satisfaction. Must be comfortable working independently with customers, and regularly applying business judgment to application of company policies. Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree or equivalent work experience. Normally requires a minimum of two (2) + years related and progressively responsible experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to build strong in-person customer relationships
• Strong interpersonal skills and ability to work as a cohesive account team
• Ability to work independently with limited direct supervision
• Ability to regularly use business judgment on applying company policy
• Excellent probing skills
• Excellent project management skills
• Excellent grasp of electronic ordering platform software
• Good decision-making skills
• Good analytical skills, including familiarity with Microsoft Excel
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with Cencora products, services and pharmaceutical distribution operations
• Strong organizational skills, attention to detail and reliability
• Working knowledge of computers necessary to operate effectively with company systems and programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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